Why is CinemaNow not working?

by Insignia Product Specialist on ‎08-22-2013 01:35 PM


Why is CinemaNow not working?


If you are using a device other than a PC, the device must be activated. If you can't connect, go through the following troubleshooting process:


  1. Is your Internet connection working properly via the connection choice you have selected for the device?
  2. Can you browse to a website or check your email?
  3. If your device is accessing the Internet via a wireless connection, try using an Ethernet cable.
  4. If you can browse the Internet on your computer, verify again that the Internet-connected device can "see" the same Internet connection.
  5. Is there a firmware update for your router? Check by going to the router manufacturer's website and following their instructions to verify and update.
  6. Temporarily disable any firewall you may have (software- or hardware-based). If this resolves the issue, contact the manufacturer and see if there is a way to keep the firewall, but reduce its filtering slightly to allow more connections.
  7. Check your router and try temporarily disabling non-standard security features (such as D-Link SecureSpot).

If you are unable to play video from the CinemaNow website or a CinemaNow player follow these steps. Sometimes the hidden folder on the computer which stores licenses can become corrupted. Following the instructions below should restore proper license and resolve the issue permanently. Follow the instructions below exactly as noted.


NOTE: Execute this operation at your own risk as changes to these files and folders could harm other DRM protected content from different web sites. If you should run into these issues, simply revert to your original DRM folder.


  1. Rename the DRM folder.
  2. Right click the Start button.
  3. Select Explore.
  4. From the menu bar, select Tools.
  5. Select Folder Options from the Tools drop down menu.
  6. Click the View tab.
  7. From the Advance Settings box:
  8. Click the Show hidden files and folders radio button.
  9. Uncheck the Hide protected operating system files (Recommended).
  10. Click Yes when the Microsoft Warning window prompt displays.
  11. Click Apply, then click OK.
  12. Go to C:\Documents and Settings\All Users\DRM.
  13. Locate the DRM folder; rename the folder to "DRM_old".

Windows 7 and Vista

  1. Right click the Start button.
  2. Click Control Panel.
  3. Select Appearance and Personalization.
  4. Click Folder Options.
  5. Click the View tab.
  6. From the Advance Settings box:
  7. Click Show hidden files, folders, and drives radio button.
  8. Uncheck the Hide protected operating system files (Recommended).
  9. Press Yes when the Microsoft Warning window prompt displays.
  10. Click Apply, then click OK.
  11. Go to C:\ProgramData\Microsoft\Windows\
  12. Locate the DRM folder; rename the folder to "DRM_old".

How To Delete Download Manager & Active X Controls (If you cannot find the download manager on your computer, just skip to the bottom.)


  1. Go to C:\WINDOWS\Downloaded Program Files.
  2. To the right you should see dlControl.Usercontrol1 (possibly marked as dlControl but with a different file extension).
  3. Right click and select Remove.
  4. Do the same for the Active X Controls: (9F1C11AA-197B-4942-BA54-47A89BB47F) and WMP10ctrlNOTE: The file extensions can vary.
  5. Erase the Active X Control that looks similar to the above.
  6. Close the window.
  7. If you have purchased rental title, contact Customer Service in order to obtain a new license, as you have just erased your only license.
  8. If you have a subscription, select DOWNLOAD. Once the download window pops-up, accept the Download Manager. If you get a prompt to download Active X, accept this download as well. Your movie should begin to download.
  9. After you see the Watch Now button, check to see if your movie download was successful.
  10. Once you verify that the download plays, you're free to try one of our streams.
  11. Open Internet Explorer and go to CinemaNow and log in.