If you are using a device other than a PC, the device must be activated. If you can't connect, go through the following troubleshooting process:
If you are unable to play video from the CinemaNow website or a CinemaNow player follow these steps. Sometimes the hidden folder on the computer which stores licenses can become corrupted. Following the instructions below should restore proper license and resolve the issue permanently. Follow the instructions below exactly as noted.
NOTE: Execute this operation at your own risk as changes to these files and folders could harm other DRM protected content from different web sites. If you should run into these issues, simply revert to your original DRM folder.
Windows 7 and Vista
How To Delete Download Manager & Active X Controls (If you cannot find the download manager on your computer, just skip to the bottom.)