Why is Closed Captioning greyed out on my menu?

by Insignia Product Specialist on ‎08-22-2013 01:39 PM

Question

Why is Closed Captioning greyed out on my menu?

Answer

If your Closed Caption option is grayed out on your TV, it is likely that you are using HDMI as your connection type. Currently, Closed Caption Display (CCD) is not supported by HDMI, so there is no way for your TV to control the CCD signal that is being broadcast from your cable or satellite box, which is why it is greyed out. This means that you will need to control the CCD option on your cable or satellite box, as it is this device that is broadcasting the service. Please refer to your user's manual for your cable or satellite box for steps to do this.

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