Blu-ray and DVD Players/Recorders

[Guille-INSG]

Hello all,

As you may have already noticed, there is a New Firmware update available that should address this issue. Please give it a try and let me know!

If it was useful, and you liked it, Kudo it!

Thank you,
Guille
Insignia™ Support Team

[jazimm2]

Thanks for the update! My parents' works now, but they updated and increased the power on their internet. The 2 things combined have made it work! (not sure which one is totally responsible!) Thanks for your help.

[joepeg]

That appears to have fixed the problem, but I can't be totally sure because now my sound doesn't work. All I hear is hissing.

Searching the forums says to revert to the previous firmware. As you can guess, that would just be a visious cycle.

This thing is garbage.

[John-INSG]

Hello joepeg,

When you say that "sound doesn't work," what exactly do you mean?  Are you talking about no sound in all modes, e.g., Pandora, Netflix, DVD/Blu-ray playback?  If you provide us with more details, we'll look into the issue for you.

Regards,
John
Insignia™ Support