Blu-ray and DVD Players/Recorders

[johnwlits]

I'm using an NS-WBRDVD player along with a 22" Insignia 1080p TV with an HDMI cable connecting them. The audio settings on the player are set to Bitstream HD and...what is it, 48khz? Whichever isn't the 96 one. The dynamic range thing is set to on.

Now, I've got headphones plugged into the TV since I dont' have a receiver for my speakers yet. I'm trying to watch The Thin Red Line which just was released the Tuesday before last. There's a really frustrating audio issue going on and I can't even get past the first scene it makes me so mad. When the sound gets below a certain volume, it just cuts out completely. Then, it abruptly cuts back in when it gets above a certain level. It does this during quiet periods when the music, sound, or dialogue are really quiet. It is very annoying and I have no idea where I've gone wrong here.

[Guille-INSG]

Hello johnwlits,

Welcome to Community@Insignia™!

I'll be more than happy to look into this. However I'll need more information to assist you further.

Please let me have the following info:

- TV's model number

- Audio Setup on the TV (Audyssey Dynamic Volume or SRS TruSurround HD sound system)

- Audio setup on the movie (if set to stereo or 5.1 on the audio menu)

If it was useful, and you liked it, Kudo it!

Thank you,
Guille
Insignia™ Support Team

[johnwlits]

The TV is a NS-22E45OA11 22". The Blu-Ray player is set to Bitstream HD at 48khz and the Dynamic Range Control is on. (I'm testing it again as we speak) I've also put it on Legacy, and the other setting. I tried both the SRS TruSurround and set the Audyssey Dynamic Volume to Heavy. It's not as prominent. On Light, the problem seemed pretty bad too.

I've basically played with every setting here (and again, I'm using headphones) and nothing has helped. I'm "this" close to just returning the player. :/

[johnwlits]

Also, I know it's the player because the audio works with out a problem when my Xbox is plugged in. And also, the HDMI cable is a $30 Panasonic cable, so I don't know why that would be an issue.

[Guille-INSG]

John,

I'm forwarding this to our engineering team for additional research. We’ll do our best to get you a response within the next days, so please check back!

Thank you,
Guille
Insignia™ Support Team

[John-INSG]

Hello johnwlits,

I apologize for the extremely long delay in reply.  We have developed a solution for this issue that will be released very soon.  Please check the Product Support page periodically for further information.

Regards,
John
Insignia™ Support

[robnaud]

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John-INSG wrote:

Hello johnwlits,

I apologize for the extremely long delay in reply.  We have developed a solution for this issue that will be released very soon.  Please check the Product Support page periodically for further information.

Regards,
John
Insignia™ Support

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Was the problem with the TV?