Blu-ray and DVD Players/Recorders

[HelenJ]

My Insignia WBRDVD player worked fine one day.  Then the next, it wouldn't play anything.  In fact, the only thing I see when I put in a DVD is about a 30 second cycle of the blue Insignia logo screen, then a blank black screen, then a screen that says No time information available.  I cannot get to settings.  I tried a firmware update by putting in a USB drive, but nothing happens.  If I put in a DVD or a blu ray, I hear a lot of rattles and then the nessage on the front reads welcome. 

I took this back to the store where I puchased it because I had also purchased a protection plan.  The tech there set it up and it worked great.  I brought it home put in a DVD and after a few stops and starts, I was able to play one DVD.  After that, it quit again.  I took it back again today and again the tech (a different one) got it to work.  It took him a while, but he said it wasn't broken.  I brought it home again and tried everything I could think of, but nothing happens. 

I can't get to any settings or update screens.  I don't know what to do.  I replaced the HDMI cable, and nothing.  Any suggestions?

[John-INSG]

Hello HelenJ,

Welcome to Community@Insignia™!

I have some questions for you:

• Are you playing store-purchased titles or recorded disks? 
• Are the disks you're attempting to play DVDs or Blu-rays? 
• Did you provide the disk that Geek Squad used to test your player? 
• Does the problem occur for ever title? Which titles are affected?

Regards,
John
Insignia™ Support

[HelenJ]

John,

• Are you playing store-purchased titles or recorded disks?

                The disks I was using were all store bought.

• Are the disks you're attempting to play DVDs or Blu-rays?

                 They were both Blu-ray and DVDs.  I tried multiple DVDs, one Blu-ray.

• Did you provide the disk that Geek Squad used to test your player?

                   They provided the disk.  I had not brought one with me.

• Does the problem occur for ever title? Which titles are affected?

                   For me, it was everything I tried.  Nothing played, and I could not get into setup or connect to Pandora or Netflix.

New information:  today, I took the player back to BestBuy with some of my disks.  They set it up again and it would not play.  The young man I saw said it sounded like the drive was going out and perhaps it was a hit and miss thing.  He authorized a replacement player for me and I walked out with a new one.  I am still puzzled why he could get a setup screen even today and all I ever got was the Insignia logo and a black screen.

However, my problem is resolved because I can now watch DVDs again.

[John-INSG]

Hello HelenJ,

I'm happy to hear that Best Buy got you taken care of. If there's ever anything we can do for you, don't hesitate to visit us again!

Regards,
John
Insignia™ Support