Blu-ray and DVD Players/Recorders

[deej]

I just called Best Buy to see what they would do since the Insignia is actually thier house brand.  Well since its 6 months past the warranty she told me to bring it in and the manager would try to make me a deal on anoter one.  WHAT THE WHAT!!!!!!?"  Oh I see trade one POS for another one.  Got it!  I wonder if I should stop paying my best buy credit card bill, and when they ask me why I'll say "How about you come to my house and fix this thing and then we'll talk.  Sheesh...whatever

[jcxny]

Gonzalo and everyone from insignia.

I bought previously an insignia HDTV and it is still working OK... I tried again Insignia and bought the blu ray player.

I bought the NS-BDLIVE01 model. And just after the warranty expired the player stopped reading any discs [blu-, dvd & cds]. It turns ON, opens and closes the tray. It displays a message ["Loading"] but it nevers load the disc.

I got kind of angry and upset.

So no warranty no help available. . . what the hell. . . I opened the player and make a drive swap using a BD-ROM from my computer.

   The drive from the player worked on my PC. Played the disc and also I made a image from a Blu-ray movie on my HDD.

   The drive from the PC did not work on the player.

So I think there is an issue with the board and it seems there is some other customers that are experiencing similar issues.

There is no firmware updates since June 2009 and the issues are still appearing. Seems Insignia does not care for the discontinued models. [anyway this seems to be a hardware issue]

Best Regards.

[Gonzalo-INSG]

Hello  jcxny,

Thanks for the feedback. I'll make sure our Engineering Team receive all this information. Our technicians work daily to provide the best solution possible to all the issues reported by our customers, and surely in no time there will be updates on this and other matters.

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Thank you,
Gonza
Insignia™ Support Team