Blu-ray and DVD Players/Recorders

[BOYL]

I have already updated the firmware of my blu ray model No. NS-2BRDVD using the Insignia Blu Ray firmware update disc supplied to me by Best Buy. Everything works well after the firmware update but lately when I wanted to watch  my blu ray discs again it will not play anymore.  A "Read Error" message will occur.  Can anybody offer a fix.  Thanks.

[John-INSG]

Hello BOYL,

For clarification:

• Are you getting the error on all disks or only some?
• Are you only getting the error on disks you have previously played?
• Do you get the error with DVD disks?

Any additional details you can provide would be helpful.

Regards,
John
Insignia™ Support

[BOYL]

Thanks John. My answer to your questions are "yes" to all and a "Read Error" message will appear and the disc will be automatically ejected.  I played the firmware update disc supplied to me by Best Buy and the update was consummated.  I did it  hoping it will fix the problem but to no avail.

[BOYL]

Hi John!  It will play audio cd

[nes]

Boyl, have you tried inserting a DVD disc? If your blu-ray player is playing audio (cd) / dvd disc but not playing blu-ray discs then your blu-ray laser isn't turning on. In this case, you are completely out of luck. Your blu-ray player should be able to play DVDs if it can play audio CDs since the same laser is used.


I've already went through FIVE NS-BDLIVE01, there has to be a design flaw in these, maybe wrong capacitor/resister. Usually the units will suddenly freeze (timer stops) and video output turns off. When you restart the unit, it will stay on POW ON. This is what you'll most likely see when if your unit dies.

So how did I go through FIVE NS-BDLIVE01 units?

I even did PART SWAPPING, so when one unit's mainboard dies, I'll use the blu-ray drive on another unit that has a broken blu-ray drive. So I've got FIVE NS-BDLIVE01 units, but 2 broken blu-ray drives and 5 broken mainboards. One NS-BDLIVE01 lasted just 27 minutes in a blu movie until it broke! Even my friend's bd-live01 broke.

NS-2BRDVD = NS-BDLIVE01, same unit, different manufacturer. The firmware is the same, bit by bit.

Both of these units should've been recalled, the failure rate is unbelievable.

[BOYL]

Hi John and thanks.

It's a very bad news for me because my other blu ray player is the Insignia NS-BDLIVE01.  Means to say I'll be waiting for the inevitable for my other blu ray player.  What a waste of money buying this brand, I should have bought a unit with a brand name even if its little bit costly.

What if in the near future these models are recalled and my units are all unserviceable can I still return it to Best Buy or Ignignia for repairs or replacements eventhough I do not have the receipts anymore?

I would also like to know if there is already a firmware update for the NS-BDLIVE01 model.

Again, thank you.

[Gonzalo-INSG]

Hello Boyl,

You should not assume that your other BR player will stop working, based on other consumer's bad experience, we sold lots of these devices and had no mayor issues with them.  About the one you are having problems with, my first advice will be to use a lens cleaner, since 99% of the time it's dirty lens or disks what prevents the player to read them. If after running the cleaner a couple of times the issue persists, then you may want to have a technician assist you further on this.

Thank you,
Gonza
Insignia™ Support Team

[belladevil]

I just successfully installed the new firmware (6/2009) and after that, NOTHING plays on this player  No DVDs. No Blu-Rays.  Nothing..  I called tech support, and they were useless.  Told me to return to the store.  I can imagine where THAT conversation is going to go.  

There is something seriously wrong if your own firmware disc destroys the player and renders it useless.   No one in tech support has any ideas on how to remedy this, yet I read all over the web that it happens to people all the time.

I had my doubts about Insignia.....turns out I was right to be skeptical.  Penny wise, pound foolish - that's what this purchase was. 

[nes]

belladevil, I had the SAME exact thing happen when I updated an ns-bdlive01!  I updated the firmware correctly and it asked me to take out disc and press button to restart.  After the restart all that comes on is "POW ON."  This has only happened to 1 unit out of 20.  Theres a bestbuy employee that said that they get about 4 out of 10 of these units back and that they are extremely unreliable. 

They even switched manufacturers from Samsung to Desay maybe in an effort to stop bad units.  Samsung made NS-2BRDVD, Desay made NS-BDLIVE01.  The internal design of the units are EXACTLY the same.  The firmware is also exactly the same bit by bit.  The fact is that 2brdvd and bdlive01 end up dying with a POW ON error msg which is most likely caused by a design flaw, an incorrect resistor/capacitor is being used and eventually causes this to happen.  Yes, I have 20 bd-live01 units (tested working) that I gotten thru ebay.  No doubt the failure rate on these are high.

[BOYL]

hi gonza!

i think i'm not sold out to your advice of using a disc cleaner and if this will not fix the problem see a technician because its an additional cost to a dead unit.

Actually, i did manually clean the laser eye of my ns-2brdvd using isopropyl alcohol but still it doesn't work.  i didn't buy a disc cleaner because i have read that it will scratch the laser eye and besides as i have said it's an additional cost with no guarantee that it fix the problem.  seeing a technician to have it fix is also more costly. i think it's better to buy a branded new  blu ray player rather than spend another dollar to have my problematic ns-2brdvd fix.

i have updated the firmware of my ns-2brdvd using the insignia blu ray firmware update pkg_dvd_1-4-089_rc  6/2009 furnished by insignia/best buy.  i updated my unit because it will not play new blu ray disc.  after the update i was able to play only three 3) blu ray disc and it doesn't play even my old blu ray disc anymore.  belladevil and nes have experienced the same problem with their insignia blu ray player after the have updated the firmware using the same firmware update disc.  what if the firmware update disc supplied to us by insignia/best buy is the cause of our units problem?  insignia/best buy should be held responsible because of their action and should replaced our unit.   do you agree with my point.  its analogous to a doctor who prescribed a wrong medicine to a patient and the patient died, the doctor is held responsible for his action.

oh, its just my opinion.