Blu-ray and DVD Players/Recorders

[Zac-INSG]

Hello heynnema,

I am currently speaking with our engineering team regarding this issue and hope to have more information for you soon.

[Zac-INSG]

Hello heynnema,

I have sent you a private message. To check your private messages, please log into your account and click the envelope in the top right corner.

[Michubishi]

I'm having similar issues. Was there ever a fix?

[heynnema]

Unfortunately no. They ended up saying "call Netflix". Sigh.

Cheers, Al

[mwbulmer]

I'm having the same issue. This is really frustrating, as I purchased the device primarily for watching Netflix, though I liked the ability to throw in an occasional blu ray disc from Red Box. First Insignia brand product I've purchased and so far I'm severly disappointed. If this is the type of support that can be expected from Insignia, I think I'll be staying away from this brand in the future. I really hope that they can offer a solution to those of us who enjoyed this product very much until one of its major features stopped worked almost entirely.

[John-INSG]

Hello mwbulmer,

Welcome to Community@Insignia™!

Troubleshooting steps you can try if you believe the player is at fault include:

• Deactivate the Netflix app and reactivate it.
• Restore the player to factory defaults. This is a global reset and you will need to re-enter your network and streaming service app log-in information.
• Power-cycle the player by turning it off and unplugging it for at least an hour.

You may also check the status of Netflix service by visiting DownRightNow.com/netflix. On reviewing this site this morning, it appears that Netflix service had significant downtime last evening and overnight.

Regards,
John
Insignia™ Support

[tennisgrl]

I'm having the exact same problem.  I just this week tried to watch a video from Netflix after not trying for a couple of months (probably late 2011, so the Dec 2011 Netflix API update would make sense).  My network connection says its Excellent and network connection test always connect.  I've restored factory defaults, deleted wireless connection and readded, deactivated netflix and reactivated....so bacially everything.  The player is literally 10 ft from the router, so I do not believe this is a connection issue.  The Netflix loading screen takes over a minute and when actually selecting a movie to watch, the retreiving red bar is very slow to load, if at all.  I also have a Roku box, Wii, and laptop that all stream Netflix wirelessly in my house perfectly fine.  Please help or this dvd player has to go bye bye.

[John-INSG]

Hello tennisgrl,

Welcome to Community@Insignia™!

Are you still experiencing the problem? When I checked the website I referenced previously for Netflix service status, I noted that there was some downtime around the time of your post.

Regards,
John
Insignia™ Support

[heynnema]

John,

TennisGirl, and others, are having the same issues as I originally reported back in December.

Al