Blu-ray and DVD Players/Recorders

[thunderchld]

I applied the Firmware patch about a week ago. Since then, my player connects to my network, and Pandora works great.

However, Netflix is acting strange.  90% of the time, the images of the movies and the titles do not line up. When this happens, the movies won't play as well.

IE I have the 24 series on my instant queue. The Picture may show anything from Fraggle Rock to some random movie. The titles are correct.  When I go to play the movie, it seems on the "retrieving" screen for about 5 minutes and then says the movie cannot be retrieved.  Sometimes the movie will play for about 10 minutes, and then it brings up the movie.

Any suggestions?

[AliBali58]

I've had no Netflix for about a week now, my problem was a little different in that everything looked okay on Netflix,  I just could not get past the retreive and I let it run for over a half hour a couple of times.  I took my player back to the store and got a new one and on the advice of customer support did the upgrade which was a mistake and the same thing happened.

You can call support and they may have you try to reset the player to factory settings, they say that fixes some of them, it did not for me though.

If not I suggest that you take it back and get another, they did not give me a hard time at the store, I did have my receipt and explained that their upgrade was the problem.

The important thing is DO NOT upgrade when you get it home.

[Gonzalo-INSG]

Hello,

Welcome to Community@Inisgnia™!

Try deactivating your Netflix account and reactivating it, you will need to:

1- Turn on the player without any disk on it, then:

2- Go to menu

3- Select settings

4- Open the System option

5- Reset settings (or reset factory default)

6- Choose either Deactivate Netflix or Deactivate all connected applications

Once that is done, restart the player and try accessing Netflix (once you are online) and you will receive the code once again on your TV screen.

Also, on the router itself, check there is no bandwidth limit set for the player.

Thank you,
Gonza
Insignia™ Support Team

[soley4pres]

I have the same model and just a few nights ago Netflix stopped working all together.

I have tried turning both the blu ray and my router off and on.

They seem to be connecting to the internet fine

I also deactivated the machine and restored it to the factory setttings

Put in the new code and the same thing happened

It gets to the Netflix screen where it is trying to load the que and gets stuck there.

Please help! We are lost without streaming Netflix!! lol  but really we are :-D

thanks

Todd

[John-INSG]

Hello Todd,

Welcome to Community@Insignia™!

Most issues of this kind are related to Netflix downtime. At the time you posted, Netflix had been down for several hours. You can check the status of Netflix service at DownRightNow.com/netflix. Please let us know if the issue persists, however.

Regards,
John
Insignia™ Support

[choyt1964]

Hello,

I have a NS-BRDVD3 and I have been having the same freezing during loading Netflix for a week now. Netflix was acting funny for about a week prior. It would load slow or not at all and turning off the power and turning on fixed it. And at times the names of the movies did not match what the movies actually was. And the picture would freeze and sound keep playing. Now nothing. I have called netflix and few time and they said there was nothing wrond on their end. I have also checked to see if netflix was down while this was happening. It was not. I have reset the machine, deactivated the netflix, turned the router off the make "a handshake" , I have the lasted firmware and there is not a dvd in the player. All other apps work. Not netflix. I see a lot of people having the same problem with no resoultion.

[choyt1964]

Figured it out. I removed most all movies from my instant que on the Netflix site. I was able to load Netflix on my player after I did that. I had 88 movies in my que. I left only a few in my que before I tried to load again. I quess what ever changes Netflix made to their system prevents it from loading if there is too much information to load.

[bobaboooey1]

Hi,

I've been having the same freezing issues for at least a couple of days and have tried everything suggested.

I feel like I should apologize to choyt1964  because I didn't believe that removing the titles from my instant watch list would fix it at first so yesterday I only took my list from 200 down to below 100.....and it was still freezing.

Today after trying everything from firmware to resets numerous times, I copied my instant watch list to save it and deleted all but 9 titles. My player did not freeze on the loading screen and went to my queue within a couple of seconds. (it can sometimes take a while depending on how many devices are using the router.)

I don't believe the problem was with the player at all but was something that Netflix did to limit titles, but they're not admitting it because I just got off the phone with them.

[va_yankee]

Experienced same problems;  did the reset and reactivation - no help.  Somewhat skeptical I tried the idea of eliminating titles....dropped from 22 to 18 and it logged on fine.  Should note that I did not have this problem with Roku unit so problem appears to be conflict with Insignia dvd and netflix...

[Gabinka]

We've recently come up with the same problem.  My husband noticed it and told me about it last week.  We'd try Netflix and it would say "Loading" with a circle and dots going round and round.  They'd freeze and the work "Netflix" would stop scrolling on the front of the machine, too.

We tried deactivating.

We rebooted our cable modem and router.

I set it back to Factory Default and deactivated all apps.   I pulled the power on the BR player, waited then plugged it in.

Each time it did the same thing with one exception: any time we deactivated, we had to activate again and that would work but loading the queue would not. I finally tried reseating the ethernet cable (it's wired) and now I get an error:  Cannot connect to Netflix.  Please try again later.  If the problem persists, please visit netflix.com/Insignia on your computer (gets Page Not Found).

I am not about to empty my queue to make this one player work.  I have the following Netflix playing devices: Bedroom: Insignia BR Player, Android Tablet with HDMI-out port.  

Living room: Wii, Windows 7 computer hooked up to TV (both brower and Media Center), my husband's laptop, my netbook,

Samsung BR Player.  The only one that will NOT play Netflix is the Insignia.