I really think this highlights one of the many aspects of commerce in the 21st century... A product must be plug and play, support must be instant, clear, and accurate. Down time, customer invested time to puzzle out, troubleshoot, and problem solve is at a premium... far too expensive for the amount of effort expended.
I appreciate the user submitted solutions offered in this and nearly every forum that attempts to help get the product up and running, but instead of being truly helpful, it only highlights the sense one gets that the product is poorly engineered and weakly supported.
With customer satisfaction being measured in nanoseconds, I've already ordered your competition's product, in hopes that by the time someone responds to this post, I'll have my system up and running, and my family and I will be enjoying and evening together watching streaming movies on the net.
If I can get a quick solution to my special problem, I might give your product a chance, but at this point I've already wasted about 8 hours trying, retrying, searching and researching, with nothing much to show for it. Keep investing in R&D... I'd heard hood things about this product on other forums, I guess I'll have to report my disappointment if I can't get satisfaction.
