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Newbie
cosine100101
Posts: 2
Registered: 12-16-2009

NS-WBRDVD firmare update internal error (3000)

so i've been trying to update the firmware on my NS-WBRDVD, and every time I get a failure due to internal error 3000.  I tried to update via usb and I get internal error (12000).  I'm at a loss as to why the firmware update fails each time. 
Insignia Product Specialist
Gonzalo-INSG
Posts: 1,365
Registered: 04-07-2009

Re: NS-WBRDVD firmare update internal error (3000)

Hello cosine100101,

We’re forwarding your request for technical support to our engineering team for additional research. We’ll do our best to get you a response within the next few business days, so please check back!

Thank you,
Gonza
Insignia™ Support Team
Newbie
cosine100101
Posts: 2
Registered: 12-16-2009

Re: NS-WBRDVD firmare update internal error (3000)

Just an update, i've tried to update the firmware again without any luck..
Insignia Product Specialist
Gonzalo-INSG
Posts: 1,365
Registered: 04-07-2009

Re: NS-WBRDVD firmare update internal error (3000)

Hello cosine100101,

 

Based on the symptoms this error will be most likely due to hardware issues. My advise will be to take this device back to the place of purchase along with the receipt so a technician can assist you further on this matter.


Thank you,
Gonza
Insignia™ Support Team

Newbie
zaphod
Posts: 1
Registered: 02-20-2010

Re: NS-WBRDVD firmare update internal error (3000)

I had the same issue, but when I removed my USB storage from the front-side USB port on the player, power cycled it, and then tried again, the update was successful.