based on the success at the baltimore store, I had my wife call the local store and see if they would exchange it. they said no. i then had my wife call back and speak to a manager--still no. The said they would have to send the unit in for diagnostic tests and that they would have to determine the outcome after it was checked out. I then had my wife call the Inner harbor location, with the plan to drive the hour down to Baltimore if they would replace it. That location also said no.
At this point, I was really annoyed and decided to head to BB in person and fight with them. Went to the Geek Squad, explained the issue, and the tech looked up the order in their computer. ASt this point, the tech advised that Insignia has authorized returns on this unit and directed me to the customer service side of the counter. Went to CS, and they advised that since my order had been made on BB.com with store pickup, I had to call 800-bestbuy. I went to my car, called BB on my cell, and after several times of being on hold, spoke with someone that contacted Insignia. The rep came back on and advised that Insignia authorized the replacement and told me to go back in the store and speak with CS to have the issue resolved. They also supplied a phone number for the Insignia folks in case the store had issues.
Fast Forward--the store issued a return w/o receipt/credit and told me to go pick out an other player. I also got the WBRDVD2 model, and had to pay the difference in price from my original purchase to the new unit. CTotal cost out of pocket: $3.18.
I am NOW finally happy again. I advise everyone else that is having issues, assuming your unit is within the 1 year warranty period, to take it into the store and have them check the computer and get the return.
Good luck!!!
