Blu-ray and DVD Players/Recorders

[Hap]

I prefer to figure stuff out on my own, but this time I need community help. I have a dual band (5 ghz & 2.4 ghz) Apple Mac home network (see below).

PROBLEM: I'm trying to connect my Insignia Bly-ray wifi to my Airport Express. It connects fine if I remove password protection from my Airport Express (not acceptable except for testing), but when I replace the WPS AES password that has worked for my home network for the last year, the Insignia will no longer connect to the Airport Express.

I thought that meant it was a problem with the Insignia; however Insignia connects very happily to my Airport Extreme with WPA AES password (but only if I slow the Airport Extreme down to run at 2.4 ghz on "n"--the insignia can run on "n" but not at 5 ghz!--a very major bummer!).

Obviously I do not want Insignia connected to my Airport Extreme slowing down my system from 5 ghz to 2.4 ghz. I want to get Insignia to connect via the Airport Express at 2.4 ghz (with all my other slower devices) rather than the Airport Extreme. But no matter what I do, the password for the airport express is unacceptable to the Insignia. The Insignia keeps saying "wrong password" when I try to connect to the Airport Express, but it is NOT the wrong password!!! All the other devices connect very happily to the Airport Express using that same password. But just as a double check I changed the Airport Express PW, then reconnected everything with the new PW. Everything is fine, EXCEPT that the Insignia still will not connect to the Airport Express.

To clarify, the Insignia has no problem with the password on the Airport Extreme. All other devices (macs, printers) have no problem with password on the Airport Express. But the Insignia definitely has a problem with the Airport Express. Anyone have any ideas?

FYI, I currently have a dual band airport setup for a totally Mac network. iMac 3.06 ghz connects to airport extreme ("n") at 5 ghz while my old mac book pros (G3 & G4) connect to my old Airport express (g) at 2.4 ghz. Also my Epson Artisan 800 all-in-one wifi printer connects just fine to my airport express at 2.4 ghz. Everything has worked great for a year using WPA passwords. (This was set up as a WDS--Wireless Distribution System-- following the info in "Designing Airport Networks" support download from Apple.)

Before someone asks, yes, I have re-entered the password, checked and rechecked, turned everything off and back on. I'm very thorough in trouble-shooting. Just hope someone out there has encountered a similar problem--or even better has set up their Insignia to connect to Airport Express.

Thanks!

[Gonzalo-INSG]

Hello Hap,

Welcome to Community@Inisgnia™!

Seems there is an issue with the encryption method, and compatibility with them. If you are able to connect to the Extreme you should connect with the express as well. My advise will be to run the firmware update on our device, just to be sure you have all the updated files (that should cover also the security issues) and also to contact Mac and see if they have an update for their device as well. You may also want to try another encryption method or instead of having wireless password security, have MAC filtering as a security method, which will be more secure and will bypass the error you are getting.

Thank you,
Gonza
Insignia™ Support Team

[LossAngeles]

Are you using WPA or WPA2? Use WPA2 Personal on all devices. If it's not supported go to the device website and look for new drivers. There is a chance that the hardware might not support it, but in some cases like Linksys WRT54GS series of routers it's easily updated =)

[Jackster]

can the ns-wbrdvd connect to a wireless N network on the 5 ghz band?

thanks!

[lotusguy]

No. The NS-WBRDVD sees only 2.4 GHz networks. These can be B, G, or N. Of course, once the player sees your network, your problems have only just begun!

[Jackster]

I've had no problems once I went to N.  Was just hoping to utilize the 5ghz band, but no biggie.  Thanks!