Hello Mcukrow,
I would suggest rolling back the firmware on your player. This can be done by following these steps:
- Insert an empty flash drive into the USB port on your computer.
- Download the previous firmware for the NS-WBRDVD2 which can be located here.
- Copy the file to your flash drive, then remove the drive from the computer.
- Eject any disc that is in the player, then turn the unit off.
- Insert the flash drive in the USB port on the player.
- Turn the player on and wait, within a minute or two a dialogue box will appear.
- Select "Ok" and allow the update to install.
- Once the update is complete you will be prompted to remove the flash drive, this will restart the unit.
- Once the player turns off, unplug the power and let it set for 30 minutes.
- Plug the player back in, turn it on, and attempt to use the player.
If this resolves the sound issue then attempt to update to the current firmware version again. Simply select "Settings" > "System" > "Update Via Network". Again after the update completes, turn off and unplug the player for 30 minutes. Then plug it back in and see if this has resolved your issue. If you are still experiencing the same issue, please return the player to the place of purchase along with the receipt as the NS-WBRDVD2 has a 1 year warranty from the date of purchase.
Regards,
Zac
Insignia™ Support
