Blu-ray and DVD Players/Recorders

[upswing]

Hello,

I cannot connect to the netflix server and when i do i have poor image quality.  My player was working without problems before I got a firmware update (received from the internet according to netflix )

Question 1:  How can i check what is the version of the firmware installed on the player  WBRDVD Blu-ray Player

Question 2: Is there a way to deactivate the automatic firmware update feature so that once i fix this my system does not change without my authorization.

Question 3:  How many people are seeing the same problem as me?

Note: I do not have a problem with bandwidth as i am getting close to 10 Mbps with a cable connection.  I am connected with a wireless connection that is up and running and nothing was changed on the network before and after the problem started.  The player worked fine for months before this..

[Guille-INSG]

Hello upwing,

Welcome to Community@Insignia™!

First of all, let me apologize for all the inconveniences that this may cause.

What I recommend you to you in this case is:

1. Update the firmware by using a flashdrive or a disc.

      Click here to find the update in the web site.

2. Reset setting to factory defaults:

   . Press ENTER, The settings menu opens.

   . Select SYSTEM, then RESET SETTINGS, press ENTER, a message will appear asking you to confirm the selection.

   . Select OK and press ENTER to close the message box.

3. Deactive Netflix:

   . Press ENTER, the settings menu opens.

   . Press SETTINGS, then, press RESTORE FACTORY SETTINGS.

    . Press DEACTIVATE NETFLIX.

4. Reconnect manually to your network:

    . Press ENTER, the settings menu opens.

    . Select NETWORK.

    . Select WIRELESS, then press ENTER.

    . Choose MANUAL, and then press ENTER.

    . Leave the AdHoc OFF , select the encryption you are currently using in your router, and enter the name and password

      of your Network. (Press OK to open the keyboard).

5. Connect to Netflix again.

Keep me looped about the results of these troubleshootings, if they worked or not.

Hope to hear from you soon.

If it was useful, and you liked it, Kudo it!

Thank you,
Guille
Insignia™ Support Team