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Newbie
Posts: 3
Registered: ‎11-14-2009

Problems With Blu-Ray Player NS-BRDVD3 & HDTV NS-L22X-10A

[ Edited ]
Greetings

I recently bought two Insignia products, a 22" LCD HDTV (NS-L22X-10A) and a Blu-ray Disc Player (NS-BRDVD3). I am writing because I've been having some problems, and hopefully the support team on the forums will be more helpful than the e-mail support team, who replied to my first e-mail with a generic "thanks for writing" that doesn't address the problems at all, and have yet to reply to my second e-mail after several weeks.


HDTV (NS-L22X-10A) PROBLEMS
---------------------------
For the most part the TV works great, though it would be nice if the top and bottom of the screen wasn't a tad bit lighter than the rest (probably the backlight peeking through). The main issue I have with the TV is that my custom picture settings occassionally change back to one of the presets. One time it happened because I accidentally pressed the Game Mode button on the side of the TV, but other times I have no clue why they changed. Does the settings automatically change when switching from TV to HDMI? That might be a reason, but there have been times that I watched Blu-Rays via HDMI and the settings stayed, and other times where I noticed that they changed.


BLU-RAY (NS-BRDVD3) PROBLEMS
----------------------------
P1.  After the firmware update at the beginning of October (I think it's v2.1.069.02), pressing any button on the Insignia HDTV remote will send a signal to the BD player. On BDs, it'll put up a "Prohibited" icon, on DVD's it will activated the undocumented "Step Back" feature. It never did this before the update, as far as I can remember. The player should NOT be accepting any signals from the TV remote. This is VERY annoying!

P2. BD audio ranges from very slightly off-sync to noticably off sync. The opening dialogue scenes in Kansas on The Wizard of Oz BD is a good example of noticably off sync, but later on in the movie it's not so bad. I also notice it occassionally on DVDs, but not as bad as BDs. At first I thought it was the HDMI wire I was using - a cheap no-name brand - but not only did the effect remain when I tried three of those wires, but it's also there with the new $34 Sony-brand wire I just bought. So it's not the wire. When I plays the Blu-Rays in my computer, the audio is completely in sync, so I know that it's not the discs either. Just out of curiosity, I connected the player via the composite video and stereo audio outputs, and the audio was much more in-sync, though still a little off. So I'm thinking that maybe something is a little off with the players HDMI output.

P3. It won't properly play the Ghostbusters blu-ray. It chugs along when the main menu starts, skipping the background video as it tries to play. When it finally loads the main menu, the text isn't there. Only when I move the menu cursor, will the text show up. I have to press UP from the menu to get the menu sound effects on/off icon to appear. Otherwise, the disc appears to play perfectly. However, it should be noted that the menu plays perfectly on my computer.

P4. Spinning discs make a loud grinding noise when inserted and occassionally when accessed. Even worse than that: the player will sometimes make an "engine revving" noise when booting and accessing some DVDs, which also causes the player to vibrate. I have to wonder if there's something wrong with the disc drive mechanic.

P5. When connected via the composite video and stereo audio outputs, and aspect is set to 4:3 Letterbox, Blu-Rays are displayed anamorphically squeezed into the 4:3 space instead of being letterboxed into the 4:3 space so as to retain the original aspect ratio of the image. This problem doesn't happen for DVDs, which are properly letterboxed. (I noticed this issue while running a test on a 4:3 television.)


BLU-RAY (NS-BRDVD3) GLITCHES
----------------------------
G1. Directional keys don't move the image area in Zoom mode like they should. When you zoom to the next level (from 2x to 4x), you'll see that the image area DID move, it just didn't show it at the previous level (2x). UPDATE: I've noticed that this only happens when a DVD is paused. Zoom works fine while a DVD is playing. Another DVD player I have that had a Zoom feature allows it to be used while the DVD is paused, so I would expect for the Insignia player to do the same thing. Also, in a future fireware update, you need to allow the Zoom feature to work on Blu-Rays, too.

G2. When transitioning between menus with audio, it "skips" the audio for a second instead of just stopping it cold. It also does this when playing a movie and then pressing Next or Prev.

G3. Occassionally freezes when trying to do something that's "prohibited".


BLU-RAY (NS-BRDVD3) QUESTIONS
-----------------------------
Q1. Is there any way to show what firmware version is currently installed in the player? It would make sense to display the firmware version in the System settings area, but whoever designed the interface, didn't think of doing that.


BLU-RAY (NS-BRDVD3) SUGGESTIONS
-------------------------------
S1. If possible, the player should not reset all of the settings after a firmware update. This was really annoying for me because two of the default settings (TV Aspect & Digital Output) are improperly set, and I had to track them down and change them.


On the positive side, the recent firmware update apparently fixed two problems I was having:

-- Rewinding when playing doesn't always show the moving image. It will frequently appear to "freeze", then when played again, the video has actually been rewound.

-- On some DVDs (Middleman: Complete Series, Monsters Vs. Aliens) the menu highlights are not properly aligned.


I hoping that by writing to you, these problems, glitches, and issues can be fixed - probably in future firmware update (hopefully the next one).
Message Edited by spookcentral on 11-14-2009 11:13 PM
Newbie
Posts: 3
Registered: ‎11-14-2009

Re: Problems With Blu-Ray Player NS-BRDVD3 & HDTV NS-L22X-10A

UPDATE - Problem #1 (player accepting signals from tv remote) was fixed with the most recent firmware update.  So that's one checked off the list, but there's still the other problems.

I see that Insignia Support hasn't replied to this message in the three days since I posted it.  I surely hope that I won't have to wait two weeks or *never* for a reply, like with the e-mail support.

By the way, you need to state on the firmware download page (and on screen when doing an update through the player) exactly what the firmware update is supposed to fix/alter.  That way users would know if it's something worth downloading/installing.

Regular Contributor
Posts: 96
Registered: ‎10-27-2009

Re: Problems With Blu-Ray Player NS-BRDVD3 & HDTV NS-L22X-10A

You mean "various fixes" isn't descriptive enough?  Smiley Very Happy
Insignia Product Specialist
Posts: 1,365
Registered: ‎04-07-2009

Re: Problems With Blu-Ray Player NS-BRDVD3 & HDTV NS-L22X-10A

Hello,

We’re forwarding your request for technical support to our engineering team for additional research. We’ll do our best to get you a response within the next few business days, so please check back!

Thank you,
Gonza
Insignia™ Support Team
Insignia Product Specialist
Posts: 1,365
Registered: ‎04-07-2009

Re: Problems With Blue-Ray Player NSA-BRAVED & HDTV NSA-LAX-AAA

Hi Sportscaster,

 

 Thanks for the insights on the products! Here are some answer: Regarding the loud grinning, some low level drive noise is normal, but what you state, sounds excessive, especially the vibration noted; you may want to have this checked by a technician to see if in fact this unit’s drive mechanism is faulty. About seeing the firmware version, this capability is not currently available, but the current and new firmware versions can be seen when starting a network update. Lastly, about the firmware feedback, we will work on future firmware updates preserving the players settings after the update, and we will post details on the new firmware contents the Insignia website product pages.

 

We are still working on the other issues, since they need further testing, so keep an eye on the forum! 

 

 

 

Thank you,
Gonza
Insignia™ Support Team

Insignia Product Specialist
Posts: 1,365
Registered: ‎04-07-2009

Re: Problems With Blu-Ray Player NS-BRDVD3 & HDTV NS-L22X-10A

Hello,

Regarding the custom picture settings, each input jack / port on TV is programmed with its own selection of video modes and picture setting.  There is a user mode for each input source that can be programmed by user, if you can change the factory default setting for that specific input. That, once changed, unless you press the preset button should not change when switching inputs.


Thank you,
Gonza
Insignia™ Support Team

Newbie
Posts: 3
Registered: ‎11-14-2009

Re: Problems With Blu-Ray Player NS-BRDVD3 & HDTV NS-L22X-10A

Hi Gonzalo

Thank you for looking into the issues I raised in my original post.  I'm sorry for not putting up a reply sooner, but with the holidays in full swing, I haven't had much time to get online or even to do any further testing of the Insignia equipment I bought.  So far the TV has kept my user settings and has not reset back to the defaults, so I think that may have been a fluke problem.  I'll try to get back to testing out the Blu-ray player some more next month.  Of course, please feel free to post updates about the issues I raised in my original post, as it will probably benefit other owners/users as well.

-- Paul
Newbie
Posts: 1
Registered: ‎11-15-2010

Re: Problems With Blu-Ray Player NS-BRDVD3 & HDTV NS-L22X-10A

it is that theres nothing wrong with the players most of the time

this occures sometimes on the actual discs themselfs because

of the amount of data that is collected on the disc that leads

to glitches on the disc like an extra embedded function

like the pip(picture in picture) modes on most titles

like ghostbusters will have an slow start up menu

due to the slimer mode pip function that the

structure of that file is so big it needs loads

of data that can leads the disc to load up slow

where other titles like total recall that has less

data on the disc that makes it load up fine but with ones like

ghostbusters that carries loads of data that

can cause the disc to ran slow.

 

frankie smales

 

(bluray guru)

Newbie
Posts: 1
Registered: ‎11-24-2016

Re: Problems With Blu-Ray Player NS-BRDVD3 & HDTV NS-L22X-10A

Hello,

 

I have a Insignia 3D Blu Ray Player Model NS-WBRDVD3 and the blue power light keeps flashing and nothing will come on. No signal coming out of the player......is there something I can do or is it time to get a new player? Any help would be appreciated and thank you so much.

 

Steve