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Contributor
jmar1819
Posts: 17
Registered: 02-28-2010

Sound cutout

NS BRDVD3 with latest firmware drops the audio for about 2 seconds when playing mp3 on USB and CDs anyone else have this issue
Insignia Product Specialist
Gonzalo-INSG
Posts: 1,365
Registered: 04-07-2009

Re: Sound cutout

Hello jmar1819,

Welcome to Community@Inisgnia™!

Thanks for the feedback! Does this happen randomly or always with the same songs? Did you try a couple of USB flash drives? When playing MP3 from a DVD do you experience also problems? After the audio drops does playback resume automatically or do you have to do something to continue listening? Are you using your TV speakers or do you have a home theatre installed?

 

 


Thank you,
Gonza
Insignia™ Support Team

Contributor
jmar1819
Posts: 17
Registered: 02-28-2010

Re: Sound cutout

Happens with all songs everytime Disc or USB sound cuts out for 2 seonds then resumes.  I have a 5.1 receiver hooked up to player by digatl coax cable with audio on player set to Bitstream.
Insignia Product Specialist
Gonzalo-INSG
Posts: 1,365
Registered: 04-07-2009

Re: Sound cutout

Hello jmar1819,

 

If the problem appears on both, seems it's a software issue. My advise is to download the firmware once again and try updating it. If the issue persists, please take the player back to the store so a technician can assist you further on this.  

 


Thank you,
Gonza
Insignia™ Support Team