Hello jaura,
There are few things you can do in this situation. First you should verify that your BD-Live access level is not set to "Prohibit Access" which will disallow the player from connecting. You can view the current permission level by using the current steps:
- Press the Home/Setup Key
- Using the arrow keys on your remote highlight Settings and press Enter
- Using the arrows again, highlight BD-Live and press Enter
- Using the arrows again, highlight BD-Live Internet Access and press Enter
- Using the arrows again, highlight Always Allow Access and press Enter
This will help to ensure that you are maintaining a connection to the BD-Live servers for your movie.
Some movies require that the player download a substantial amount of information in order to use the BD-Live feature, as this may be the case with this particular movie I also recommend inserting an empty thumb drive into the USB port on the back of the player as it may be necessary to increase the player's storage capacity.
Regards,
Tom
Insignia™ Support
