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Newbie
Posts: 1
Registered: ‎05-05-2014

Digital Picture Frame Not Working - Everything is White - Model: NS-DPF10WA-09

I was recently given a slightly used 10" digital picture frame.  The frame is in great condition, looks rarely if at all used.  The problem is that the screen only shows bright white.  No pictures, menus, etc. are viewable at all.  It looks like the "highlights" portion of a picture has been turned up to 11.  I don't see a contrast setting or anything and I was wondering if this is fixable or should I just throw it away.

 

I can post pictures if that would be helpful.

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Insignia Product Specialist
Posts: 1,351
Registered: ‎10-15-2013

Re: Digital Picture Frame Not Working - Everything is White - Model: NS-DPF10WA-09

Hello Pedro12345,

Welcome to Community@ Insignia™!

The 2 thins to chjeck is to try to hit the menu button on the frame itself or the info button the remote.  If the menu comes up, then you can attempt to reset it to default.  Failing that, it would probably need to be replaced

Regards,
Jeremy
Insignia™ Support