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Insignia Support
Posts: 626
Registered: ‎02-25-2009

Insignia 5 Megapixel High Definition Digital Camcorder (NS-DCC5HB09) FAQ

[ Edited ]

These are the official Insignia FAQs. Keep in mind that some FAQs may apply to specific models..

 

If you would like to request a specific FAQ please leave us a comment in the Suggest an FAQ board.

 

NOTE: A similar digital camcorder is available in Standard Definition, the Insignia 5 Megapixel Standard Definition Digital Camcorder (NS-DCC5SR09). If you have the standard definition camcorder, please refer to its corresponding manual and FAQs (http://www.insignia-products.com/pc-385-52-insignia-50mp-digital-camcorder-with-24-swivel-lcd-screen...).

 

1. I am unable to use the mini-CD as I have a slot loading or slotted tray for my disc drive. Where ...

2. How do I update firmware or make sure that I have the most up-to-date firmware?

3. My camcorder will not connect to the computer.

4. How do I view the movies I’ve taken on my camcorder?

5. How do I view the pictures I’ve taken on my camcorder?

6. How do I transfer the movies from my camcorder to my computer?

7. How do I transfer the pictures from my camcorder to my computer?

8. How do I delete movies from my camcorder?

9. How do I delete pictures from my camcorder?

10. My camcorder will not turn on.

11. My camcorder will not record a movie even though I pressed the movie shutter button.

12. My camcorder did not take the picture even though I pressed the picture shutter button.

13. My LED light will not stay on when I try to record video.

14. My flash is not going off when I take pictures.

15. The video is blurry or out of focus.

16. The picture taken is blurry or out of focus

17. The camcorder does not respond when a button is pressed.

18. How do I reset the camcorder?

19. The power light is on, but the camcorder will not work.

20. There is a long delay between pressing the movie shutter button and recording beginning.

21. There is a long delay between pressing the picture shutter button and a picture being taken.

22. The camcorder is slow when trying to review videos.

23. The camcorder is slow when trying to review photos.

24. Can I get another copy of my manual?

25. How do I adjust the resolution of the movies the camcorder records?

26. How do I adjust the resolution of the pictures the camcorder captures?

27. My zoom is not working when I am recording a movie.

28. The files on my memory card are not displaying correctly on my camcorder.

29. When viewing my movies on my computer I don’t see any video, I only hear the sound.

30. I am using QuickTime on my Mac and I can’t view the movie files because they are .avi files. Wha...

31. How do I know how much time I have left to record?

32. My camcorder won’t let me delete my movies.

33. My camcorder won’t let me delete my pictures.

34. My camcorder won’t turn on unless I have the charger hooked up to it.

 

Insignia Support
Posts: 626
Registered: ‎02-25-2009

1. I am unable to use the mini-CD as I have a slot loading or slotted tray for my disc drive. Where can I get the drivers for this camcorder?

[ Edited ]
Insignia Support
Posts: 626
Registered: ‎02-25-2009

2. How do I update firmware or make sure that I have the most up-to-date firmware?

[ Edited ]

 

 

 

 

Insignia Support
Posts: 626
Registered: ‎02-25-2009

3. My camcorder will not connect to the computer.

[ Edited ]

 

  • Is the camcorder connected correctly?
    • The USB cable should be firmly connected to the camcorder via the USB jack and the USB port on your computer.
  • The camcorder may be turned Off, turn it On.
  • If the USB cable is plugged into a USB hub, try connecting the camcorder directly to a USB port on your computer.
  • Is the battery installed correctly?
    • Slide the battery cover off your camcorder.
    • Insert the battery into the battery compartment. Make sure that the positive (+) and negative (-) terminals on the battery align with the + and – symbols in the battery compartment.
    • Replace the battery compartment cover.
  • The battery may be dead. Recharge your battery by using the supplied power adapter.

 

 

 

Insignia Support
Posts: 626
Registered: ‎02-25-2009

4. How do I view the movies I’ve taken on my camcorder?

[ Edited ]

 

  • Press  (Record/Play) to switch to playback mode.
  • Press < or > to select MOVIE.
  • Press OK.
  • Press < or > to select the previous or next movie.
  • Press  (Movie Shutter) to start playback. Press this button again to pause playback.
  • To control movie playback:
    • Press and hold < or > to fast-reverse or fast-forward. Release the button to resume normal playback.
    • Press T (up) or W (down) to increase or decrease the volume.

 

 

 

Insignia Support
Posts: 626
Registered: ‎02-25-2009

5. How do I view the pictures I’ve taken on my camcorder?

[ Edited ]

 

  • Press  (Record/Play) to switch to playback mode.
  • Press < or > to select PICTURE.
  • Press OK.
  • Press < or > to select the previous or next picture.
  • To control picture playback:
    • Press T (up) or W (down) to enlarge the picture.
    • To navigate around the enlarged picture, press OK to enter navigation mode, then press <, , T (up), or W (down). To exit navigation mode, press OK again.

 

 

 

Insignia Support
Posts: 626
Registered: ‎02-25-2009

6. How do I transfer the movies from my camcorder to my computer?

[ Edited ]

 

  • Windows XP, Windows Vista
    • Connect the mini-USB cable to the USB port on your camcorder, then connect the other end to a USB port on your computer.
    • Open My Computer or Windows Explorer on your computer.
    • A new “Removable Disk” appears in the drive list.
    • Double-click Removable Disk to view the contents. Your movies are located in the folder named DCIM\200MOVIE.
    • Select all of the movies. Copy and paste them to the desired location on your computer.
  • Mac OS
    • Connect the mini-USB cable to the USB port on your camcorder, then connect the other end to a USB port on your computer.
    • Double-click the new “Removable” drive that appears on the desktop to view the contents. Your movies are located in the folder named DCIM\200MOVIE.
    • Select all of the movies. Copy and paste them to the desired location on your computer.
  • You may also remove the SD card from the camcorder and use a card reader to transfer your movies.

 

 

 

Insignia Support
Posts: 626
Registered: ‎02-25-2009

7. How do I transfer the pictures from my camcorder to my computer?

[ Edited ]

 

  • Windows XP, Windows Vista
    • Connect the mini-USB cable to the USB port on your camcorder, then connect the other end to a USB port on your computer.
    • Open My Computer or Windows Explorer on your computer.
    • A new “Removable Disk” appears in the drive list.
    • Double-click Removable Disk to view the contents. Your pictures are located in the folder named DCIM\100PHOTO.
    • Select all of the pictures. Copy and paste them to the desired location on your computer.
  • Mac OS
    • Connect the mini-USB cable to the USB port on your camcorder, then connect the other end to a USB port on your computer.
    • Double-click the new “Removable” drive that appears on the desktop to view the contents. Your pictures are located in the folder named DCIM\100PHOTO.
    • Select all of the pictures. Copy and paste them to the desired location on your computer.
  • You may also remove the SD card from the camcorder and use a card reader to transfer your pictures.

 

 

 

Insignia Support
Posts: 626
Registered: ‎02-25-2009

8. How do I delete movies from my camcorder?

[ Edited ]

 

  • Make sure that you have saved any wanted videos before you delete them.
    • Press  (Record/Play) to switch to playback mode.
    • Press < or > to select MOVIE.
    • Press OK twice to open the movie option menu.
    • Press < or > to select Delete.
    • Press OK to open the delete menu.
    • Press < or > to select the movie you want to delete.
    • Press W (down) to delete the movie. If you want to delete all the movies, press T (up). A confirmation message appears.
    • Press T (up) or W (down) to select Yes. If you want to cancel the deletion, select No.
    • Press OK to confirm your selection and close the menu.

 

 

 

Insignia Support
Posts: 626
Registered: ‎02-25-2009

9. How do I delete pictures from my camcorder?

[ Edited ]

 

  • Make sure that you have saved any wanted pictures before you delete them.
  • Press  (Record/Play) to switch to playback mode.
  • Press < or > to select PICTURE.
  • Press OK twice to open the picture option menu.
  • Press < or > to select Delete.
  • Press OK to open the delete menu.
  • Press < or > to select the picture you want to delete.
  • Press W (down) to delete the picture. If you want to delete all the pictures, press T (up). A confirmation message appears.
  • Press T (up) or W (down) to select Yes. If you want to cancel the deletion, select No.
  • Press OK to confirm your selection and close the menu.