Cameras, Camcorders & Photo Frames

[polar135]

Hello,

I have a NS-DPF10PR. I ordered a new remote for the frame as it didn't come with one.

problem is that it's stuck in demo mode and since they frame is not programed with the new remote, i can't get it out of demo mode.

Any suggestions on how i may fix it or is there another photo frame that uses the same remote frequency as mine does so i can get it out of demo mode? 

[John-INSG]

Hello polar135,

Welcome to Community@Insignia™!

You may disable Demo Mode via the on screen Menu. Press the MENU button on top of the Photo Frame and, using the arrow key buttons, navigate to Factory Settings, then select Demo Mode On/Off. You can find more information on programming your frame in the User Manual. I hope this helps.

Regards,
John
Insignia™ Support

[polar135]

I'm sorry but none of these buttons work on the machine to be able to get into the menus since its stuck in demo mode and the remote i purchased doesn't work.

(per the linked instruction manual you linked, you can only use a remote to get it out of demo mode. Since my remote isn’t connected yet, I can’t get it out of demo mode.)

Do you have any other suggestions? 

[Zac-INSG]

Hello Polar135,

I have forwarded this to our engineering team and as soon as I have more information, I will be sure to let you know.

[Zac-INSG]

Hello polar135,

While the unit is turned on and in demo mode, press and hold the "Back" button on the rear of the unit, for at least 60 seconds then let go. This should allow the unit to exit demo mode.

[polar135]

Ok so i tired this, it brings up a programming menu with the following options-

delete and update memory

slideshow interval

slideshow transition

picture display format 

video display format

adjust lcd color

reset all settings

software version- (Witch is DPF-10PRMOC-10-36C09H)

but no option to get it out of demo mode

do i need to load a new ver of the software on the machine? 

[Zac-INSG]

Hello polar135,

Choose the option to "Reset All Settings".

[polar135]

The good news is that it now plays photos  bad news remote doesnt work. any suggestions on how to hook up the new remote? 

[polar135]

When i say that, the photo frame turns on, and runs threw the photos, but has none of the user interface options listed in the instruction booklet.

I can load photos on the 1gb internal memory but can't run off a sd card, nor use any of the UI stuff.

[Zac-INSG]

Hello Polar135,

I have sent you a private message, to check your private messages, please log in to your account and click the envelope in the top right corner of the screen.