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gearhead54
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gearhead54
Posts: 1
Registered: 07-27-2010

NS-DV720P Arcsoft AVI Import problem for Movie Maker

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07-27-2010 06:32 AM

When I import my AVI clips from my camcorder, it shows all the clips with x's on them.  It doesn't allow me to click and drag them onto the storyboard to make a movie.  I bought the activation code from ArcSoft, but now it doesn't give me the option to input it into the program to use this feature.

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Insignia Support
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John-INSG
Posts: 3,379
Registered: 03-20-2009

Re: NS-DV720P Arcsoft AVI Import problem for Movie Maker

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07-31-2010 12:07 PM

Hello gearhead54,

Welcome to Community@Insignia™!

In order to better understand, I have some questions:

 

  • When you say, "it shows all the clips with x's on them," what do you mean?  Do you mean in Movie Maker, MediaImpression, or Windows Explorer?
  • Are you able to view the clips on the camcorder and/or on the computer?
  • Which feature are you trying to use that you purchased the activation for?
  • Have you contacted ArcSoft about the activation issue?

ArcSoft may be able to offer you troubleshooting for their product, especially as you have purchased a product key from them.

 


Regards,
John
Insignia™ Support

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