01-17-2018 09:10 AM
Welcome to Community@Insignia!
If you haven't already, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.
If the problem persists, your TV will likely need repairs. You can pursue service by carrying your TV in to your local Geek Squad. You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."
01-19-2018 09:21 AM
I apologize for my error.
Please try power-cycling the frame and if unsuccessful, please visit your local Geek Squad.