Reply
Newbie
Posts: 2
Registered: ‎01-04-2016

Picture frame NS-dpf08ww-16

Only some pictures are showing in the frame... the ones that are not showing were downloaded via Facebook.

The specs of those pictures are : 720 x 960. 96dpi . 24 bit depth Aprox: 90 kb each one....

all the other pictures uploaded from diferent cameras are showing fine. I'm using a Sd card.

 

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: Picture frame NS-dpf08ww-16

Hello hernanC88,

Welcome to Community@ Insignia™!

The resolution and file size for those photos is within the requirements. The main constraint for pictures is the file type. The file types have to be jpeg files, double check the file types first. 

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 2
Registered: ‎01-04-2016

Re: Picture frame NS-dpf08ww-16

I'm sorry I completely forgot about the frame since I just tosed away.

Today I was checking my computer and found the folder with the pictures I carefully selected from my facebook and my wife facebook and remeber about it.

Yes, the pictures are .jpg extension

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: Picture frame NS-dpf08ww-16

Hello HernanC88,

Welcome to Community@ Insignia™!

The files seem to be the correct file format. If the only pictures you are having issues with is the facebook pictures then they may have some other properties about them that is making them incompatible. 

Regards,
Ryan
Insignia™ Support