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Newbie
Posts: 1
Registered: ‎03-26-2014

Re: Photo Rotation Problem

I have a Logik L08DPF13 photo frame and cannot get the pictures to stay rotated after changing them. Any ideas please?
Insignia Product Specialist
Posts: 1,351
Registered: ‎10-15-2013

Re: Photo Rotation Problem

Hello peterhcd,

Welcome to Community@ Insignia™!

The solution to this problem is to install the pictures to the internal storage of the digital picture frame.  The picture frame can't rotate the pictures, so they will display normally.

Regards,
Jeremy
Insignia™ Support

Newbie
Posts: 2
Registered: ‎02-20-2015

Re: Photo Rotation Problem

Wht is the internal memory capacity of the L08DPF13 photo frame.

I am using a 4gb SD card but the hotos are rotated.  They are OK on my Mac.

Insignia Product Specialist
Posts: 1,354
Registered: ‎07-21-2014

Re: Photo Rotation Problem

Hello kpnuts,

Welcome to Community@ Insignia™!

Because this is not a product that we manufactured, I do not have product specific detail on it. Jeremy was able to offer a generalized answer to the original question, but for product specific inquiries, you will want to contact Logik, as they produced the device and will have the specifications necessary to answer you.

Regards,
Jon
Insignia™ Support

Newbie
Posts: 2
Registered: ‎02-20-2015

Re: Photo Rotation Problem

Thanks for the promt repy Jin.

 

Do you have contact details for Logik, please?

Insignia Product Specialist
Posts: 1,354
Registered: ‎07-21-2014

Re: Photo Rotation Problem

Hello kpnuts,

Thank you for responding!

I've searched around, and can only find links to the picture frame info, but no links to the actual manufacturer or customer support. You may need to see if you can find the manual, and look for a Customer Support number in order to reach them directly.

Regards,
Jon
Insignia™ Support

Newbie
Posts: 2
Registered: ‎01-25-2016

Re: Photo Rotation Problem

Can you give me the directions on how to load the pictures to the internal memory?  Searched instructions front to back.

Thanks!

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: Photo Rotation Problem

Hello jkoo,

Welcome to Community@ Insignia™!

Can you provide the model number for your product? It will start with NS-. 

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 2
Registered: ‎01-25-2016

Re: Photo Rotation Problem

NS-DPF08WW
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: Photo Rotation Problem

Hello jkoo,

Thank you for responding!

You are unable to load pictures onto the internal memory. You will need to upload your pictures onto an SD card or USB drive and insert that into the frame. 

Regards,
Ryan
Insignia™ Support