Computer & Accessories FAQs

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Wi-Fi & Bluetooth

Question 1: How do I connect to the Internet?

Question 2: What should I do if I cannot connect to a Wi-Fi network?

Question 3: How do I connect to a Bluetooth device?

Question 4: What should I do if my Bluetooth device will not detect my tablet?

Apps

Question 5: Will Apple or Windows apps work on my tablet?

Question 6: How do I download or uninstall an app?

Question 7: What should I do if an app is not working?

Question 8: Can I open and edit Microsoft Office files or PDFs?

Multimedia

Question 9: How do I switch between the front and back cameras?

Question 10: How do I access my camera settings?

Usage

Question 11: How do I check for software updates?

Question 12: What should I do if my tablet will not turn on?

Question 13: What should I do if the screen freezes or does not respond on my tablet?

Question 14: How do I reset my tablet back to factory default settings?

Question 15: How do I change my screen lock?

Question 16: How do I adjust my system sounds?

Question 17: How do I set up my email?

Question 18: How do I delete an email account?

Question 19: What is safe mode?

Question 20: How do I connect to a computer?

General

Question 21: What accessories will fit my tablet?

Question 22: Where can I find more information about my tablet and warranty?

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1. Tap Apps > Settings >  Wi-Fi.
2. Tap the slider  to turn on Wi-Fi. Your tablet automatically scans for available networks.
3. Tap a Wi-Fi network.
   
   
   • If the network is open, your tablet connects automatically.
   • If the network is secured, enter a password. Tap Connect.

A connection icon appears in the status bar when your tablet is connected.

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• Check the wireless signal indicator () in the status bar at the top of the screen. If there is no signal icon, you are not connected.
• Make sure that Wi-Fi is turned on.
• Make sure that you select the right network and enter the correct password.
• Check your wireless signal strength. Your signal may not be strong enough. Move closer to your router or connect to a network with a stronger signal.
• Make sure that your router is working correctly. Try resetting your router by disconnecting it from power for 30 seconds, then reconnect it.

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1. Tap Apps > Settings > Bluetooth.
2. Tap the slider to turn on Bluetooth. Your tablet searches for devices.
   
3. Turn on Bluetooth on the device you want to pair to your tablet and make sure that your device is visible to other Bluetooth devices.
4. Tap an available device to pair with from the list. Follow the on-screen prompts. Some devices connect automatically, while others may require a PIN.

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• Move your Bluetooth device closer to your tablet while pairing. The maximum range is 30 feet (10 meters). However, this distance may be reduced if the signal has to pass through walls or other obstructions.
• Make sure that you have turned on Bluetooth on both your tablet and Bluetooth device.
• Your tablet is visible to nearby devices while Bluetooth Settings is open. Navigate to Apps > Settings > Bluetooth to make sure your tablet is visible.

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• You should purchase Android apps from the Google Play store that comes on your tablet. In most cases, you can get different versions of the same app (for example, one made for Apple and one made for Android).

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Note: You must connect to the Internet to download apps (See Question 1). To protect your tablet and personal data, only download apps from trusted sources.

To download an app:

1. Tap Apps >  Play Store.
2. Search for an app or browse categories to find apps, then follow the on-screen instructions to install.

To uninstall an app:

1. Tap Apps >  Settings > Apps.
   
2. Find the app you want to uninstall, then tap it.
   
3. Tap Uninstall.
   Note: You may not be able to remove pre-installed apps. However, they can be disabled. Tap DISABLE to keep the app from running.
   
4. Tap OK to uninstall the app.

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• Make sure that you have not removed a memory card that the app was stored on.
• Turn off the tablet, then turn it back on.
• Uninstall the app from your tablet, then reinstall it. See Question 6 for instructions.
• Contact the app developer for more information.

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• You can download third-party apps to read or edit these files.

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• While the Camera app is open, tap to switch cameras.