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Question 10: What should I do if my computer won’t recognize my memory card?

[ Edited ]
  • Make sure that your computer is compatible with the memory card. See Question 1 for more information.
  • Inspect the memory card for dirt or debris. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol.
  • Make sure that the USB cable is securely connected to your card reader and computer. The card reader’s LED should be lit.
  • Make sure that your memory card is fully inserted into the card slot.
  • Unplug your card reader from the USB port, then reconnect it.
  • Unplug your card reader from the USB port, then restart your computer. Reconnect your card reader to your computer.
  • Connect your card reader to a different USB port on your computer.
  • Try inserting a different memory card in the same slot. If a different memory card works, the original memory card may need to be reformatted or replaced. See Question 14 for information about reformatting your memory card.
Moderator
Posts: 1,093
Registered: ‎02-03-2009

Question 11: What should I do if I cannot save to my memory card?

[ Edited ]
  • Some memory cards have a read/write security switch. Make sure that the security switch is set to Write Enabled/ON/Unlocked.
  • Make sure that your memory card still has available storage space.
  • Make sure that your computer’s software is up to date.
  • Inspect the memory card for dirt or debris. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol.
  • Make sure that the memory card is compatible with your computer’s operating system. For example, some memory cards are not compatible with Windows XP (such as SDHC and SDXC).
  • Try inserting a different memory card in the same slot. If a different memory card works, the original memory card may need to be reformatted or replaced. See Question 14 for information about reformatting your memory card.
  • Your card may not be in a format that lets you write to it. See Question 14 for reformatting instructions.
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Question 12: What do the data LEDs mean?

If the LED lights green, your data transfers over USB 2.0. If the LED lights blue, your data transfers over USB 3.0.

  • LED Off – Your card reader is not connected to a computer.
  • LED On – Your card reader is connected to a computer.
  • LED Flashing – Data is transferring between your card and computer. Do not disconnect your card reader or remove your memory card.
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Question 13: How do I safely remove a memory card?

Windows:

  1. Right-click the memory card drive in the Windows Explorer, then click Eject.
  2. Carefully remove the memory card.

Mac:

  1. Right-click your memory card’s name in Finder, then click Eject.
  2. Carefully remove the memory card.
Moderator
Posts: 1,093
Registered: ‎02-03-2009

Question 14: How do I format my memory card?

[ Edited ]

Caution: Formatting your memory card will delete all files that are saved to it.

 

Windows 8:

  1. Gently insert a card into the appropriate slot. Cards in the M2, microSD, and MS slots should be label-side up. Cards in the SD/MMC and CF slots should be label-side down. See Question 5 for more information.
  2. Open Desktop.
  3. Right-click the in the lower-left corner of the screen, then select File Explorer from the menu.
  4. In the menu on the left, select your memory card’s name under This PC, then click Format.
  5. Under File system, select a format from the drop-down menu.
    Note: The format that you select affects properties such as the security and OS compatibility of your memory card. See the documentation that came with your memory card for information about your format options.
  6. Type a name for your memory card in the Volume label
  7. Click Start, then click OK in the Warning dialog
  8. Click OK on the Format Complete
  9. Click Close to finish.

Windows 7, Vista, or XP:

  1. Click Start, then click My Computer or Computer.
  2. In the menu on the left, right-click the appropriate memory card drive under Computer or My Computer.
  3. Select Format.
  4. Under File system, select a format from the drop-down menu.
    Note: The format that you select affects properties such as the security and OS compatibility of your memory card. See the documentation that came with your memory card for information about your format options.
  5. Type a name for your memory card in the Volume label
  6. Click Start, then click OK in the Warning dialog box.
  7. Click OK on the Format Complete
  8. Click Close to finish.

Mac:

  1. Open Applications, then click Utilities.
  2. Double-click Disc Utility.
  3. In the menu on the left side, select your memory card, then click the Erase
  4. Specify a volume format and name for the memory card, then click Erase. A warning box opens.
    Note: The format that you select affects properties such as the security and OS compatibility of your memory card. See the documentation that came with your memory card for information about your format options.
  5. Click Erase
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Posts: 1,093
Registered: ‎02-03-2009

Question 15: Where can I get more information about my card reader and warranty?

  • Go to www.insigniaproducts.com, search for your model number (NS-DCR30A2 or NS-DCR30A2-C), then click the SUPPORT/DOWNLOADS tab to find your User Guide or Warranty.