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Windows 8" Tablet (NS-15MS08) FAQ (14-0961)

[ Edited ]

Navigation

Question 1: What are charms used for?

Question 2: How do I navigate while using a mouse or trackpad?

Question 3: What should I do if I cannot find an app, setting, or file?

Question 4: How do I make my tablet default to the desktop instead of the Start screen?

Question 5: How do I make my tablet default to the app screen instead of the Start screen?

 

Usage

Question 7: How do I add additional users to my tablet?

Question 8: What accessories work with my tablet?

Question 9: What should I do if I forget my password?

Question 10: What should I do if my tablet will not charge?

Question 11: What should I do if I cannot turn on my tablet?

Question 12: How do I activate Microsoft Office?

Question 13: What should I do if Microsoft Office does not install correctly on my tablet?

Question 14: What should I do if I do not have sound on my tablet?

Question 15: What should I do if my tablet screen looks pixelated?

Question 16: How do I install a micro SD card?

Question 17: What should I do if I can’t find files on my micro SD card?

Question 18: How do I make my battery last longer?

 

Apps

Question 19: How do I download apps?

Question 20: How do I delete an app?

Question 21: Will Apple or Android apps work on my tablet?

Question 22: What should I do if an app is not working?

 

Wi-Fi & Bluetooth

Question 23: How do I connect to the Internet?

Question 24: What should I do if my tablet will not connect to the Internet?

Question 25: How do I pair a Bluetooth device to my tablet?

Question 26: What should I do if my Bluetooth device and tablet will not pair?

 

General

Question 27: What should I do if my tablet or app freezes?

Question 28: How do I update my tablet?

Question 29: How do I reset my tablet back to factory defaults?

Question 30: Where can I get more information about my Windows tablet and warranty?

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Question 1: What are charms used for?

Swipe in from the right edge of your tablet to open charms.

 

Charms.jpg

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Question 2: How do I navigate while using a mouse or trackpad?

[ Edited ]

Note: You can still use your tablet’s touchscreen while a mouse is connected, if needed.

 

How do I open…

Instructions

Start

Move your mouse to the lower-left corner of the screen, then click  icon_Windows.gif.

Apps

From the Start screen, click Icon_Settings-Back.png in the lower-left corner of the screen.

Desktop

Open apps, then click Icon_Desktop2.gif Desktop.

Recent apps

Move your mouse to the upper-left corner of the screen, then click to switch to your last app.

 

To view all your recent apps, move your mouse to the upper-left corner of the screen, then move it down. A list of your recently used apps appears.

Charms

Move your mouse to the upper-right corner of the screen, then move it down.
OR
Move your mouse to the lower-right corner of the screen, then move it up.

Search

Open Charms, then click Search.

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Question 3: What should I do if I cannot find an app, setting, or file?

You can search for apps, settings, and files to quickly locate them:

  1. Open Charms, then touch icon_search.gif Search.
  2. Type the name of the app, setting, or file that you are looking for, then select it from the list.
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Question 4: How do I make my tablet default to the desktop instead of the Start screen?

  1. Open the Desktop.
  2. Touch and hold the taskbar (at the bottom of the screen) until it is highlighted, then release your finger.
  3. Touch Properties, then touch the Navigation
  4. Under Start screen, select the box next to “When I sign in or close all apps on a screen, go to the desktop instead of Start.”
  5. Touch OK.
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Question 5: How do I make my tablet default to the app screen instead of the Start screen?

  1. Open the Desktop.
  2. Touch and hold the taskbar (at the bottom of the screen) until it is highlighted, then release your finger.
  3. Touch Properties, then touch the Navigation
  4. Under Start screen, select the box next to “Show the Apps view automatically when I go to Start.”
  5. Touch OK.
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Question 6: How do I close an app?

While the app is open:

  • Swipe down from the top edge of your screen to the bottom edge of your screen.

OR

  • Move your mouse to the top of the screen, then click and drag the app to the bottom of your screen.
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Question 7: How do I add additional users to my tablet?

  1. Open Charms, touch icon_settings.gif Settings, then Change PC settings.
  2. Touch Accounts.
    Note: If you don’t see the option that you need, touch Icon_Settings-Back.png to go back to the main menu.
  3. Touch Other accounts, then + Add an account.
  4. Follow the on-screen instructions to create an account.
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Question 8: What accessories work with my tablet?

  • Your tablet works with most screen protectors and cases for 8" tablets.
  • Styluses (such as the NS-MST2B). Go to insiginaproducts.com, then search for “NS-MST2B” for more information.
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Question 9: What should I do if I forget my password?

  • Your tablet password is typically your Microsoft account password. If you do not have a Microsoft account, use the password associated with the email address you used during setup.
  • If you forgot your Microsoft password, go to microsoft.com to reset it.