Reply
Moderator
Posts: 1,093
Registered: ‎02-03-2009

Question 10: What should I do if my tablet will not charge?

  • Use the charging cable and adapter that came with your tablet.
  • Make sure that the charging cable is securely connected to your tablet and a wall outlet. The charging light should turn on.
  • If your charging cable is connected to a surge protector, make sure that it is turned on.
  • Try connecting to a different wall outlet.
Moderator
Posts: 1,093
Registered: ‎02-03-2009

Question 11: What should I do if I cannot turn on my tablet?

  • Make sure that your tablet is fully charged.
    Note: If your battery gets too low, your tablet may not turn on right away after connecting it to power.
Moderator
Posts: 1,093
Registered: ‎02-03-2009

Question 12: How do I activate Microsoft Office?

[ Edited ]

Your tablet comes with a one-year subscription of Microsoft Office 365 Personal.

  1. In Apps, touch Icon_Office.png Microsoft Office. The Office 365 Wizard opens.
    1OpenOffice365.png
  2. Touch Activate to begin your one-year subscription.
    2Activate.png
  3. Log in to the Microsoft account you used to set up your tablet.
    3LogIn.jpg
  4. Select your Country/Region and Language from the drop-down menus, then touch Continue.
    4SelectLanguage.png
  5. Under Office 365 Personal, touch Install. Your tablet downloads the Office 365 Setup file and a prompt appears at the bottom of your browser.
    5Install.png
  6. Touch Run.
    6Run.png
  7. Touch Continue. Your tablet begins installing Office 365.
    OfficeInstallScreens.png
  8. Under First things first, select No thanks, then touch Accept.
    9Accept.png
  9. Touch Next.
    10Next.png
  10. Touch Next.
    11NextB.png
  11. Touch Next.
    12NextC.png
  12. Touch No, thanks.
  13. Wait for Office to finish installing.
    OR
    If the installation does not finish (stops at 70% to 90%), close all installation windows, then restart your tablet. See Question 13 for instructions on how to uninstall and reinstall Office 365.
    14Stopped.png
Moderator
Posts: 1,093
Registered: ‎02-03-2009

Question 13: What should I do if Microsoft Office does not install correctly on my tablet?

If Office 365 does not install correctly on your tablet (stops installing at 70% - 90%), you must uninstall, then reinstall it.

 

To uninstall Office 365:

  1. Restart your tablet.
  2. On your tablet, go to http://go.microsoft.com/?linkid=9815935. Your tablet downloads a file.
  3. Touch Open. The Uninstall Microsoft Office wizard opens.
    2Uninstall.png
  4. Touch Next to begin the wizard. The wizard looks for a solution to the problem.
    3UninstallOffice_1.png
  5. When the wizard finishes, touch Apply this fix. The wizard begins uninstalling Office 365.
    4FindFix.png
  6. Touch Apply this fix The wizard continues uninstalling Office 365.
    5ResolveFix.png
  7. When the wizard is finished, touch Next.
    6UninstallFix.png
  8. Touch Close.
    7UninstallOffice_8.png

To reinstall Office 365:

  1. Restart your tablet.
  2. On your tablet, go to http://office.com/myaccount.
  3. Log in to your Microsoft account (if you are not already).
    3LogIn.jpg
  4. Under Office 365 Personal, touch Install. A prompt opens.
    5Install.png
  5. Touch Run.
    6Run.png
  6. Touch Accept. Office 365 begins installing.
    9Accept.png
  7. Touch Next.
    10Next.png
  8. Touch Next.
    11NextB.png
  9. Touch Next.
    12NextC.png
  10. Touch No, thanks.
    13NoThanks.png
  11. When the installation is finished, touch All done!
    All-Done.png
  12. In Apps, you will see the following Office apps.
    Office-Apps.jpg
Moderator
Posts: 1,093
Registered: ‎02-03-2009

Question 14: What should I do if I do not have sound on my tablet?

  • Disconnect any devices connected to the headphone jack.
  • Press the volume + button to increase your tablet’s volume.
  • Make sure that the volume is not turned down or muted on your media player.
Moderator
Posts: 1,093
Registered: ‎02-03-2009

Question 15: What should I do if my tablet screen looks pixelated?

  1. Open Charms, touch icon_settings.gif Settings, then Change PC settings.
  2. Touch Control Panel.
    Note: If you don’t see the option that you need, touch Icon_Settings-Back.png to go back to the main menu.
  3. If you are in icon view, touch Display, then Adjust resolution in the menu on the left.
    OR
    If you are in category view, under Appearance and Personalization, touch Adjust screen resolution.
  4. Touch the drop-down menu next to Resolution:, then drag the slider up to High (1280 x 800 Recommended).
  5. Touch OK.
Moderator
Posts: 1,093
Registered: ‎02-03-2009

Question 16: How do I install a micro SD card?

  • With the label facing the back of your tablet, gently push the micro SD card into the MICRO SD slot until it clicks. Your tablet automatically opens your memory card files.
Moderator
Posts: 1,093
Registered: ‎02-03-2009

Question 17: What should I do if I can’t find files on my micro SD card?

  • Make sure that your memory card is inserted correctly in the MICRO SD card slot. Insert the card with the label facing the back of your tablet until it clicks into place.
  • From the desktop, touch and hold icon_Windows.gif (in the lower-left corner of your screen) until it is highlighted then release. Touch File Explorer, then look for the name of your memory card in the list on the left side of the window.
  • Remove your memory card, then reinsert it.
  • Restart your tablet.
  • If you are looking for a specific file, use your tablet’s search feature. Open Charms, then touch icon_search.gif Search. Type the name of the file, then select it from the list.
  • Make sure that your memory card is working by putting it into another device and locating the files.
Moderator
Posts: 1,093
Registered: ‎02-03-2009

Question 18: How do I make my battery last longer?

[ Edited ]
  • Turn off Wi-Fi when you are not using it.
  • Lower your screen brightness.
  • Close apps when you are not using them. With the app open, swipe down from the top edge of your tablet to the bottom edge.
  • Adjust your power options:
    1. Open Charms, then touch icon_settings.gif Settings.
    2. Touch Change PC settings, then Control Panel.
    3. If you are in category view, touch Hard ware and Sound, then Power Options.
      OR
      If you are in list view, touch Power Options.
    4. Touch Change plan settings, then use the available options to adjust your tablet’s power plan.
    5. Touch Save changes.
Moderator
Posts: 1,093
Registered: ‎02-03-2009

Question 19: How do I download apps?

Note: You must connect to the Internet to download apps.

  1. Open the Icon_Store.gif Store
  2. Find the app you want to download by searching or browsing the available categories.
  3. Touch Install.
  4. Follow any on-screen prompts or instructions, if needed.