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Question 20: Will Apple or Android apps work on my tablet?

  • You should purchase apps from the Icon_Store.gif Store app that comes on your tablet. In most cases, you can get different versions of the same app.
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Question 21: What should I do if an app is not working?

[ Edited ]
  • Make sure that you have not removed a memory card that the app was stored on.
  • Turn off the tablet, then turn it back on.
  • Uninstall the app from your tablet then reinstall it. See Question 18 and Question 19 for instructions.
  • Contact the app developer for more information.
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Question 22: How do I connect to the Internet?

  1. Open Charms.
  2. Touch icon_settings.gif Settings, then  Available or Icon_Wi-FiUnavailable.gif Unavailable.
    Notes:
    • If Icon_Wi-FiUnavailable.gif Unavailable appears in the settings menu and Wi-Fi is turned on (see step 3), there are no Wi-Fi networks available.
    • If the name of your network appears in the settings menu, you are already connected to Wi-Fi.
      OSD_connect-to-Internet02B.png
  1. Touch the bar to turn on Wi-Fi, if needed.
    OSD_connect-to-Internet03.gif
  2. Touch the network that you want to connect to, then touch Connect.
    Note: Check the box next to “Connect automatically” if you want your tablet to automatically connect to this network in the future.
  3. Enter the network password, if needed.
    OSD_connect-to-Internet05.gif
  4. If prompted, select either Yes or No to enable sharing between your tablet and other devices connected to the network.
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Question 23: What should I do if my tablet will not connect to the Internet?

[ Edited ]
  • Make sure that Wi-Fi is turned on.
  • Make sure that you select the right network and enter the correct password.
  • Open Charms, then touch icon_settings.gif Settings to check the wireless signal indicator. The bars show you your signal strength.
  • Restart your tablet, then try to reconnect to the Internet.
  • Make sure that your router is working correctly. Try resetting your router by disconnecting it from power for 30 seconds, then reconnect it.
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Question 24: How do I pair a Bluetooth device to my tablet?

  1. Open Charms, then touch icon_settings.gif Settings.
  2. Touch Change PC settings.
  3. Touch PC and devices, then Bluetooth.
    Note: If you don’t see the option that you need, touch Icon_Settings-Back.png to go back to the main menu.
  4. Touch the bar to turn on Bluetooth, if needed. Your tablet searches for available devices.
  5. Turn on your Bluetooth device, turn on Bluetooth, then set your device to pairing mode. For more information, see the instructions that came with your Bluetooth device.
  6. Touch the name of your Bluetooth device.
  7. If prompted, type the password, then press Enter.
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Question 25: What should I do if my Bluetooth device and tablet will not pair?

  • Move your Bluetooth device closer to your tablet while pairing. The maximum range is 30 feet (10 meters). However, this distance may be reduced if the signal has to pass through walls or other obstructions.
  • Make sure that you have turned on Bluetooth on both your tablet and Bluetooth device.
  • Make sure that you are selecting the correct Bluetooth device from the list of available devices.
  • Make sure that your Bluetooth device is not paired to any other devices.
  • If you have connected to the Bluetooth device before but it will not re-pair, touch Remove device, then Yes to confirm. Re-pair your Bluetooth device after your tablet has finished removing it.
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Question 26: What should I do if my tablet or app freezes?

[ Edited ]

If your tablet freezes:

  • Press and hold the Power-Symbol.jpg button for 10 seconds to turn off your tablet. Your stored data and customized settings are not affected.

If an app freezes:

  1. Open the desktop.
  2. Touch and hold icon_Windows.gif in the lower-left corner until the button is highlighted, then release your finger. A menu opens.
  3. Touch Task Manager.
  4. Touch the app you want to close, then touch End task.
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Question 27: How do I update my tablet?

  1. Open Charms.
  2. Open Charms, touch icon_settings.gif Settings, then Change PC settings.
  3. Touch Update and recovery, then Windows update.
    Note: If you don’t see the option that you need, touch Icon_Settings-Back.png to go back to the main menu.
  4. Touch Check now, then Install.
    Tips:
    • Touch Choose how updates get installed to view and change your update options.
    • You may need to restart your tablet after installing updates.
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Question 28: How do I reset my tablet back to factory defaults?

  1. Transfer your files to a flash drive or another computer. All your files will be deleted during the reset.
  2. Locate any product keys that you need for your apps, if needed.
  3. Open Charms, touch icon_settings.gif Settings, then Change PC settings.
  4. Touch Update and recovery, then Recovery.
    Note: If you don’t see the option that you need, touch Icon_Settings-Back.png to go back to the main menu.
  5. Under Remove everything and reinstall Windows, touch Get started.
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Question 29: Where can I get more information about my Windows tablet and warranty?

[ Edited ]
  • Go to insigniaproducts.com , then search your model number (NS‑15MS0832 or NS-15MS0832B) to find your User Guide and Warranty.
  • For helpful information about using Windows 8.1: