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Newbie
Posts: 1
Registered: ‎12-01-2013

8" Flex updating: "Check Failed! Please check your network!"

I have a question about updating... This tablet is 4.2.2 and I am not sure if there is an update.. When I try to update I always get "Check Failed! Please check your network!"... Does anyone else have this issue? I have tried this on 2 different Wifi connections and I still get the same message...

Visitor
Posts: 4
Registered: ‎12-01-2013

Re: 8" Flex updating: "Check Failed! Please check your network!"

I got same message - reported it to the powers that be at Insignia along with the "Device isn't compatible with this version".

Router reboot did not help.

John

Insignia Product Specialist
Posts: 1,351
Registered: ‎10-15-2013

Re: 8" Flex updating: "Check Failed! Please check your network!"

Hello erasure242,

Welcome to Community@ Insignia™!

The reason you're getting that message is because there is no update for it currently.  It is fully updated already.

Regards,
Jeremy
Insignia™ Support

Insignia Product Engineer
Posts: 226
Registered: ‎05-28-2009

Re: 8" Flex updating: "Check Failed! Please check your network!"

Hello erasure242,

      Please excuse the poor wording for the error message.  There is no update available yet for the Insignia Flex 8".  We have thouroughly tested the update function and it will work when an update is available.  The next update we are working on is Kit Kat as we have elected to skip 4.3 do to timing.

Newbie
Posts: 5
Registered: ‎12-03-2013

Re: 8" Flex updating: "Check Failed! Please check your network!"

Can you tell when the Kit Kat update will be coming. Even if its just a guess at around what month do you think it will be released. Thank you
Insignia Product Engineer
Posts: 226
Registered: ‎05-28-2009

Re: 8" Flex updating: "Check Failed! Please check your network!"

Hello david22x,

         I hope to have it by the middle of February.

Newbie
Posts: 5
Registered: ‎12-03-2013

Re: 8" Flex updating: "Check Failed! Please check your network!"

Well that was fast thanks for the response.
Insignia Product Engineer
Posts: 226
Registered: ‎05-28-2009

Re: 8" Flex updating: "Check Failed! Please check your network!"

We aim to please and we sometimes do. Smiley Happy

Newbie
Posts: 1
Registered: ‎12-09-2013

Re: 8" Flex updating: "Check Failed! Please check your network!"

Thanks for the explanation.  That is definitely a poor word choice. I was afraid I'd have to return the product due to that error message.  Perhaps the wording should change to "there are no updates at this time" or "your system is currently up to date".  

Newbie
Posts: 1
Registered: ‎12-25-2016

Re: 8" Flex updating: "Check Failed! Please check your network!"

Hi! I just bought this for my boys this year and am getting the same message. Unit is running Kernel. Will you be supporting Marshmallow?