Computers & Accessories

[ggis000]

I purchased NS-15AT07 a while ago but I can not remember its password now. Is there a way to do a hard reset on my tablet and restore the factory condition? Thanks.

[RyanR-INSG · Accepted solution]

Hello ggis000,

Welcome to Community@ Insignia™!

There is a way of resetting the tablet if the password is forgotten, but all of the data will be erased. I want to stress that all of the user data will be erased and not recoverable. If you have vital information on the tablet I would recommend trying to remember the password before fully resetting to factory settings.

If you would like to go ahead with the factory reset, follow these steps:

-Ensure the tablet is connected to the charger and has at least 45% battery left. If the battery dies during this process the device could be damaged.

-Power off the tablet fully.
-Press and HOLD the Volume + button. 
-While still holding the Volume + button, press the Power button until the screen illuminates and shows Insignia.  Then release the power button only.
-Continue holding Volume+ until one of two screens appear.
        A) -A screen appears with only an Android mascot in the background. If this happens simply let go of volume + and press it one time.  You should then see the screen shown in item 'B'

        B) - A list of options in the top left of the tablet screen.

-Use Volume - to select "wipe data / Factory reset" and press the power button to select it.

-Use Volume - to select "Yes -- delete all user data" and press the power button to select it.

-Following the reset, the device should boot up and go through the initial setup process again as when it just came out of the box.

Regards,
Ryan
Insignia™ Support

[ggis000]

THANKS IT LOOKS LIKE IT WORKED

[RyanR-INSG]

Hello ggis000,

Thank you for responding!

Excellent! I'm glad that worked for you!

Regards,
Ryan
Insignia™ Support

[Rotund]

But what about the Windows version. I bought four refurbished Flex 8  Windows tablets and one has a user password set. I have followed all of the instructions multiple times but I cannot do a hard reset on this device. Unless I can do a factory reset it will just end up in a landfill.

I emailed Insignia support but got no answer, and most of the Insignia sites return a "page cannot be displayed error" although all other sites except insignia work fine.

[Rotund]

Never mind. Ryan had a post with the answer I required so the problem has been solved. Thanks Ryan.

[Rotund]

Well i THOUGHT all my problems were solved but it was not to be. I can begin the restore process, and I slect the option to wipe everything. Then it wworks away for a minute or so and comes up to a Reset thie PC screen and offers me two options -  "Just remove my files" or "Fuly clean the drive" but at that point the touch screen is totally unresponsive. I cannot select either option. I have started the process four times now and it always fails at the same point?

Does anyone know how to get past this stage?

[Corey]

Hello,

 I hope I can get some help with a simalar problem, I tried the solution but doesn't do anything for the version I have. I couldn't find a work around for my version. NS-P11W6100, it is locked on the 'enter password" screen and won't let sign into a new user or anything, the password hint is not helping, I've tried every password I could think of and I am about at the end where this thing is going to the recycler. Any help is appreciated.

[Corey]

Hello,

 I hope I can get some help with a simalar problem, I tried the solution but doesn't do anything for the version I have. I couldn't find a work around for my version. NS-P11W6100, it is locked on the 'enter password" screen and won't let sign into a new user or anything, the password hint is not helping, I've tried every password I could think of and I am about at the end where this thing is going to the recycler. Any help is appreciated.