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Visitor
Posts: 8
Registered: ‎05-26-2018

Google Chrome lock ups

I have an Insignia NS-P11A8100 and Google Chrome always locks up with loading Facebook pages and screen scrolling. This does not seem to happen in FireFox, but my preferred browser is Google Chrome as all my bookmarks are s=ynced through my gmail account. Also, the touchpad seems a bit insensitive, as sometimes it takes 3 or more presses to open apps. Any help is appreciated. 

Insignia Support
Posts: 311
Registered: ‎10-05-2017

Re: Google Chrome lock ups

[ Edited ]

Hello migoblu,

 

Welcome back! Thank you so much for taking the time out of your day to post another question about your NS-P11A8100 tablet. I’d be happy to help you answer them.

 

Have you tried to uninstall Google Chrome, and reinstall it? Additionally, resetting your tablet back to the factory settings might be the best option as it should resolve the touchscreen issues you’re experiencing. You should be able to reset your tablet by selecting App>Settings>Backup & reset> Factory data reset > Reset Tablet. We always recommend that you connect your tablet to the charger to perform this action. Please let us know if resetting your tablet doesn’t resolve the issues present.

 

Kindly,

 

Mariah

Insignia™ Support

 

Visitor
Posts: 8
Registered: ‎05-26-2018

Re: Google Chrome lock ups

How do I uninstall Chrome? The only buttons are DISABLE  or FORCE STOP?

Insignia Support
Posts: 311
Registered: ‎10-05-2017

Re: Google Chrome lock ups

Hello migoblu,

 

Since Google Chrome is a preloaded application it can’t be fully uninstalled. By selecting Force Stop and then Disable it essentially hides the application from being an option until you reset your tablet. I apologize that my previous response may have been misleading. Have you tried to reset your tablet back to factory settings to see if that resolves the issues you’re experiencing?

 

Thanks,

 

Mariah

Insignia™ Support

Visitor
Posts: 8
Registered: ‎05-26-2018

Re: Google Chrome lock ups

Thanks for your replies. I am currently performing your suggestions. 

Insignia Support
Posts: 311
Registered: ‎10-05-2017

Re: Google Chrome lock ups

migoblu,

 

Great! Let us know if resetting your tablet doesn’t fix the lagging, or the chrome issues. We’d be happy to see what options may be available under your warranty if you had purchased it within the last year.

 

Respectfully,

 

Mariah

Insignia™ Support

Visitor
Posts: 8
Registered: ‎05-26-2018

Re: Google Chrome lock ups

I reset the tablet and it seems to have helped a lot. Thanks for your patience. 

Insignia Support
Posts: 311
Registered: ‎10-05-2017

Re: Google Chrome lock ups

Morning migoblu,

 

That’s great to hear! Please don’t hesitate to post if you happen to notice any other issues in the future, or have other questions. We’re always happy to see how we might be able to help. I hope you have a great rest of your week.

 

Sincerely,

 

Mariah

Insignia™ Support