08-02-2017 10:30 AM
I recently grabbed this from another post and followed the direcetions and it worked. ALMOST. I am still having an issue. Look at the post I followed and then go down to the bottom to see the issue I'm having.
Welcome to Community@ Insignia™!
There is a way of resetting the tablet if the password is forgotten, but all of the data will be erased. I want to stress that all of the user data will be erased and not recoverable. If you have vital information on the tablet I would recommend trying to remember the password before fully resetting to factory settings.
If you would like to go ahead with the factory reset, follow these steps:
-Ensure the tablet is connected to the charger and has at least 45% battery left. If the battery dies during this process the device could be damaged.
-Power off the tablet fully.
-Press and HOLD the Volume + button.
-While still holding the Volume + button, press the Power button until the screen illuminates and shows Insignia. Then release the power button only.
-Continue holding Volume+ until one of two screens appear.
A) -A screen appears with only an Android mascot in the background. If this happens simply let go of volume + and press it one time. You should then see the screen shown in item 'B'
B) - A list of options in the top left of the tablet screen.
-Use Volume - to select "wipe data / Factory reset" and press the power button to select it.
-Use Volume - to select "Yes -- delete all user data" and press the power button to select it.
-Following the reset, the device should boot up and go through the initial setup process again as when it just came out of the box.
Here's the issue. We had to let go of an employee that this belonged to and it is set with his personal gmail account. After a factory reset it still wants his info to get into a company tablet. Is there a way to bypass this at all? If not then I suppose we look at it as though it's a lost cause and purchase another one.