09-28-2017 10:22 AM
Last week I purchased a 12000mAh mobile battery pack to charge my phone when in remote locations. After fully charging the battery and using the first weekend I noticed that it would sometimes stop charging after 5 minutes, sometimes it would reach 80% or more aand stop. I wasn't always there to see exactly what happened, just that I would return to my phone and it would not be at 100% and it was no longer charging.. I returned the battery to BestBuy and now the new one is behaving similarly.
The instructions don't describe the charging function as having an "auto-shut off" or other limiting software. I assume the battery will act like a wall transformer and reach 100% and remain charging. This allows the user to count on a phone being fully charged whenever they return to use it.
How is the battery supposed to work? Do I have another defective battery?
09-29-2017 07:35 AM
Welcome to Community@Insignia!
Given what you've described, I recommend contacting Insignia Support at 877-467-4289 for assistance troubleshooting your Mobile Battery Pack.