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Newbie
Posts: 1
Registered: ‎05-22-2017

NS-P10A7100 Google Apps and services keep crashing

Before I totally lose my cool, I'll give you the details.

I had the smaller version of this and while it didn't constantly crash, it was hands down the WORST tablet I have ever had.

Well somehow the screen got messed up from storing it in my bag so I thought, "Hey, let's get the bigger 10.1" screen since it's only like $20 more."

Now after three days of going into settings-apps and resetting app preferences, going into **bleep** near all Google Apps and services and clearing the cache and memory and restarting with no luck and then doing a factory reset with no luck again.

I've even tried powering off, then simultaneously pressing the volume up and power buttons for ten seconds until the Android guy appears, but he never appears! It just boots up and then I experience all of the same problems!

I've seen so many posts all over the place with people just losing their minds over this piece of junk.

INSIGNIA, WHERE IS CUSTOMER SUPPORT? WHERE ARE THE UPDATES? WHY DOES THIS HAVE TO BE SO DIFFICULT? ARE YOU FOLKS JUST COMPLETELY INEPT AND STUPID OR ARE YOU GOING TO MAKE SOME CHANGES AND ALLOW PAYING CUSTOMERS TO ENJOY THEIR TABLET WITHOUT HAVING TO RESET EVERYTHING 10 TIMES A DAY?

This will be the last Insignia product I ever buy, and I will make sure to tell everyone I know what a horrible experience I have had with this paperweight.

Shame on you, Insignia.
Newbie
Posts: 3
Registered: ‎06-11-2017

Re: NS-P10A7100 Google Apps and services keep crashing

Having a similar problem.  Looking for the factory image (nothing better to do with my time until I return this thing to Best Buy).

 

Insignia doesn't know where to get the image.  Geek Squad doesn't either.  Well, when it comes to this tablet, Geek Squad knows NOTHING.

 

Did these tablets appear in a warehouse one day and Insignia/Best Buy decide to sell them?

Contributor
Posts: 13
Registered: ‎08-30-2017

Re: NS-P10A7100 Google Apps and services keep crashing

related to this problem why you can't do an system update , update app forced onto it clearly reads the name best buy in the file for these tablet , this model is the same one you too are having an problem with, below is why you cant upgrade from 6.0.1 to 7.1 their is two update apps under system apps in this android , the one that runs has the name besy buy in it thats send back the message "Check Failed! Please check your network!" when you click on System Update its runnning an file called "com.bestbuy.update.UpdateService"

 and their no way to fix it without insignia help, you either have to get them to root all these tablets or wait for them to release an fix for it if that ever happens, i hope this helps.


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Wifi Connection gets this message because its using an Best buy app called System Update instead of android's System Update, again I hope this information I learned by an app that shows me the full file name of this software.

  "Check Failed! Please check your network!"

com.bestbuy.update.UpdateService Update app on my insignia tablet 10.1

I think that the 8" uses the same app, Bestbuy don't tell their buyers that they are disabling the upgrade android feature on these tablets, this app that forces ontop of the default android upgrade app, in its file name you can clearly see the bestbuy name under its full file name "com.bestbuy.update.UpdateService" is the full filename for Update App that runs when you go to about tablet and System Update , it then runs best buys software which you get the message back reading

Please press button to check update online

Perform periodic check for OTA update?

 

Checking, please wait

"Check Failed! Please check your network!"

"Confirm Button"

it has an icon on the top that is an blue circle with an up arrow in the center, this is the best buy Update App, that you can't remove from this tablet and is why we can't upgrade from android 6.0.1 to 7.1 android or new 8.1 android

 

my model number is NS-P10A7100 amd has kernel version 3.14.0 , Again Update App or Update.apk shows two under Apps on system app on this tablet one is the default android one, and the blue icon one that gets this error is installed by Best buy I guess since it has the name Bestbuy in the app that fails to let us upgrade these tablets. I hope this information helps users get this problem fix, again I want to be able to upgrade my os android system to the newest stable 7.1 version, I don't care to root this tablet if its not needed, again all I want to do is upgrade it from 6.0.1 to 7.1 android. and maybe also get the android secuity patch level to this year, not stuck on the year 2016 forever etc... again I hope the info helps that the insignia Update app reads that its created by best buy since it seems to have it in the name of the file again "com.bestbuy.update.UpdateService" System Update under About tablet runs this file name default on these tablets it seems.

and Android Secuirty Patch level May 1, 2016 which also is not upgrable yet.

Contributor
Posts: 13
Registered: ‎08-30-2017

Re: NS-P10A7100 Google Apps and services keep crashing

about the app problem I noticed you can install super mario run on these tablets but it crashes first time with the send crash android messsage. I wanted to report this since I think its having some problem with this android hardware maybe.

I run the super mario run app, the second time I try to run super mario run game it goes to the nintendo logo and then stops working on a red screen the app just stays open the second time but fails to load on this tablet model NS-P10A7100. link below again this game fails to play right on these tablets

 

 

  1. https://supermariorun.com