04-02-2018 04:09 AM
04-04-2018 09:24 AM
Welcome to Community@Insignia!
Your tablet should be covered under the factory warranty. I would like to recommend that you visit Geek Squad for assistance with this issue. You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."
If you prefer, you're welcome to contact Insignia Support at 877-467-4289 for assistance troubleshooting your tablet.
Thank you for writing to us.