I just got the NS-PCS40 speakers for Christmas and my laptop is not recognizing them at all, therefore I cannot get any sound to play from them. I know that they do in fact work because they produce sound just fine when I plug my iPod directly into them. I have a Dell XPS with Windows Vista. I've tried turning everything off and unplugging both the computer and the speakers, then restarting everything, but that didn't seem to make a difference. The input cord is plugged into my right speaker jack but the device is not being recognized as hardware on my computer. Is there a driver or anything I need to install? I'm not quite sure what else to do.
When you say that you have the input cable connected to the right speaker jack, do you mean on the computer? Try connecting the speakers to the green audio port on your computer, usually identified by the headphones symbol. Also make sure that all cables are firmly seated in their respective connections. Let us you know your results!
You didn't mention if you tried connecting
the speakers to your computer as I described, but yes, you may take
them back to Best Buy. The speakers have a one year factory warranty,
so remember to bring your receipt for warranty validation.
