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Contributor
Posts: 12
Registered: ‎11-26-2014
Accepted Solution

Problem updating tablet

I have problems updating my tablet to android 5.1.1 Lollipop. It is an Insignia Flex tablet model NS-P16AT08. I go to update OTA(Over the Air) and I am connected to a secured wifi network and when I try to update my tablet, it says

and I am connected to a wifi network.

I tried this more than 100 times and I am getting nowhere. Please help!!!

 

 

Tablet information(if it helps)

 

Insignia Product Specialist
Posts: 1,354
Registered: ‎07-21-2014

Re: Problem updating tablet

Hello dondrejohnson5,

Welcome to Community@ Insignia™!

At this point you are following the correct steps, but the tablets have a default message loaded that causes confusion. The message that you are getting does not word it correctly, but is essentially saying "No update available." At this point we are expecting a update to become available, but I do not have a timeframe for when that will happen. I apologize for the confusion caused by the incorrectly worded default message, but once a update is available the tablet will show a pop up message informing you of that.

Regards,
Jon
Insignia™ Support

Contributor
Posts: 12
Registered: ‎11-26-2014

Re: Problem updating tablet

Spoiler
 

When the time comes, notify me by email when the next update for the tablet (NS-P16AT08, 5.0.1[Android Lollipop, Build #LRX21M) will launch and what type it will be (Insignia Products software update, Android upgrade, or both). Thank you.

Contributor
Posts: 11
Registered: ‎08-06-2015

Re: Problem updating tablet

My insignia flex elite reports "check failed, please check your network" not sure how to proceed....

Contributor
Posts: 12
Registered: ‎11-26-2014

Re: Problem updating tablet

To Landon

Another person, Jon, told me your tablet is simply saying there are no updates available. The tablet will notify you when an update is available.

Contributor
Posts: 11
Registered: ‎08-06-2015

Re: Problem updating tablet

Thank you for the info I can accept that. I would like to be more specific though. The message I receive when I try to update is "Update failed, please check your network" then after exiting the updated screen the screen goes dark and I get a system message "Unfortunately, update has stopped".  It's hard to believe it sure SEEMS like a error and a crash, but I'm not blinded by my frustration if he says that i can go with it. (Also though, neither of the two people I spoke with told me that...)

Contributor
Posts: 12
Registered: ‎11-26-2014

Re: Problem updating tablet

I have the same problem. But the update error appear twice in a row. But I have no more information other than there's no update available

Contributor
Posts: 11
Registered: ‎08-06-2015

Re: Problem updating tablet

I should have mentioned that as well, mine gives the crash error twice also.

 

Newbie
Posts: 3
Registered: ‎08-24-2015

Re: Problem updating tablet

I am able to click on Update and get to a white on black screen that announces NS-P16AT08 firmware VO1.00.04 to LRX21M. When I click on download it reports being downloaded and requests that I click to update and then it fails.

Contributor
Posts: 12
Registered: ‎11-26-2014

Re: Problem updating tablet

Alfred from Insignia said you can do one or both of the two. Options. #1 didn't work for me. I ran into the same situation.

 

#1 Reset your tablet

#2 Go to your nearest Best buy and look for the Geek Squad center. Like I said, I recommend doing #2 because #1 never worked.