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Visitor
Posts: 3
Registered: ‎11-12-2015

SD Card Problem with Insignia Elite 7.85 Tablet

Hello,

Seems I have an SD Card reader issue.

I have tried numerous differnt SD cards and always have the same result.

After I insert the SD card, it creates a LOST DIR foler every time.

After that, I can no longer see the SD Card in any file manipulation program.

It's as if the SD card is not installed.

 

However, I can UNMount it, remove it, place it in another device, repair the file system errors, then reinstall it and it repeats the cycle.

 

Is there a firmware update that might help?

 

Is this just a bad SD Card slot?

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: SD Card Problem with Insignia Elite 7.85 Tablet

Hello JKD Sen Sei,

Welcome to Community@ Insignia™!
 

The LOST DIR is created when the system checks a newly mounted card and sees inconsistencies. It is essentially like the trash can for windows. I would try to format the card completely and then use it and see if you have any errors. Also, do you have other cards that you can try using in the Insignia? This is generally a card issue, and not a tablet issue. 

 

Regards,
Ryan
Insignia™ Support

Visitor
Posts: 3
Registered: ‎11-12-2015

Re: SD Card Problem with Insignia Elite 7.85 Tablet

Hello Ryan,

Here's what I have tried

 

1). I have reformated (FAT32) and tried 3 different SD Cards ranging in mem size from 2GB to 32GB and class 4 & 10

2). I have tried updating the device (successful, but still no go on the SD card)

 

Regardless of what I have tried, the LOST.DIR file/folder ALWAYS reapperas.

 

Now here's where it ges intersting.....

 

I went to Best Buy and bought another brand new Insignia Elite Flex 7.85 tablet

 

On the new one, I can sometimes get the external SD Card to appear (unlike the other where it never appears)

 

However, it sometimes cannot be opened and is not visible as being there at all.

 

When I can see it, I get a Permission Denied message when trying to copy photos from the Internal (emulated?) space to the external SD card.

 

So far I have never been able to successfully transfer a photo from Internal memory to ANY external SD Card (that is inserted into the device's SD Card slot)

Visitor
Posts: 3
Registered: ‎11-12-2015

Re: SD Card Problem with Insignia Elite 7.85 Tablet

In addition, I am not able to create directories on the external SD card using ES File Explorer.

 

It's as if ES File Explorer has no permission to access the external SC card even though I checked the application's permissions and writing to the SD card was one of them.

Newbie
Posts: 3
Registered: ‎11-25-2015

Re: SD Card Problem with Insignia Elite 7.85 Tablet

this tablet has an issue with the SD card and Insignia seems to not want to do anything about it. i bought this tablet to take advantage of the SD card but I can't use it. I went through multiple cards and changed file systems and I cant get anything to move in the SD card. I bought this tablet specifically to download my playlist from Rhapsody to listen online. the SD card is useless in this tablet.

Visitor
Posts: 3
Registered: ‎02-09-2016

Re: SD Card Problem with Insignia Elite 7.85 Tablet

I have a very similar issue with my Flex Elite 7.85" (NS-P16AT785HD) using Android 5.0.2 Lollipop.  I have a 64GB, Class 10 microSD card.  When I put the card in my laptop I am able to copy 27GB of files to the card (that is all the data I wanted to transfer, not a limitation).  However if I then put the card into the tablet - it doesn't find anything on the card.  If I put LESS THAN 2GB on the card, then it works fine.  However if I then copy a file from internal memory to the card which pushes it over 2GB - the copy fails, and the tablet is unable to find anything on the card.  If I then unmount the card and mount it again - I can see the files, along with the file name I was attempting to copy, but that file has 0 bytes for file size.

 

Why is there a limitation of only being able to access 2GB of a 64GB card??  It is NOT the card - it works fine in my laptop, and it is NOT Android as I cannot find anything in my searches which talk about this limitation.

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: SD Card Problem with Insignia Elite 7.85 Tablet

Hello FrustratedUser,

Welcome to Community@ Insignia™!

That is a very strange issue. I would recommend taking the tablet and receipt into Best Buy to the Geek Squad counter so they can look at it under the warranty.

Regards,
Ryan
Insignia™ Support

Visitor
Posts: 2
Registered: ‎02-17-2016

Re: SD Card Problem with Insignia Elite 7.85 Tablet

I have exactly the same issue.  I believe it is a problem with the tablet, not with the SD card or Android.  However, I was able to solve the problem by reformatting my SD card in NTFS.  I also had to add any folders to the card on my computer before inserting card into the tablet.  I cannot create folders when SD card is in the tablet.  However, I do seem be able to transfer files, etc in tablet.

Bottom line is since I formatted SD card in NTFS, all the folders and files are readable & accessible. If I need to create additional folders, I have to remove card & do on my computer.  After reinserting in tablet, new folders are visible.  Hope this helps.

Visitor
Posts: 3
Registered: ‎02-09-2016

Re: SD Card Problem with Insignia Elite 7.85 Tablet

Thank you!  That solved the problem for me as well.  You would think that the Insignia folks would know about this, and include in the User Manual as well, but I guess I'm dreaming of a perfect world.

Visitor
Posts: 2
Registered: ‎02-17-2016

Re: SD Card Problem with Insignia Elite 7.85 Tablet

Glad it worked for you!  You're absolutely right, you would think they would know....Better yet, you'd think they would FIX it....This solution is just a work around, it should not have to be done.  And, I still have to remove card in order to write to it.  This should not be happening.  Every other Android device I ever owned did not have these problems with SD cards.. Let's hope that Insignia comes up with better solution than "take it back to Best Buy" because this problem seems to affect a lot of these tablets