05-12-2018 07:04 AM
hello, my insignia flex NS P11W6100 had an upgrade and windows 10 is corrupted -
Question: is this tablet running on windows 10 64 bits ? or is it running on 32 bits?
Like to fix using windows 10 media creator
05-12-2018 04:12 PM
Welcome to our community. That's surprising to hear your Windows 10 upgrade is now corrupted. I'm sorry for the disappointment! I've requested this information from our engineers and will let you know what I find out as soon as I hear back.
05-18-2018 04:21 PM
Hello again alexcamp,
Thanks for your patience! I was informed that our tablets should be running the 32-bit version of Windows. Please know we'd be unable to provide firmware if anything was done to manually update or remove it.
05-20-2018 11:33 PM
@Sam In other words you do not provide support if you upgrade Windows either through Windows update or Windows Media Creation Tool as both methods delete the original intalled Windows after 30 days. Regardless you should be able to provide the orignal firmware if needed as Windows update is one of the the first things the tablet does during setup.
05-21-2018 08:31 PM
thanks very much, NSP11W6100 is now working and connecting to the Internet
But a new problem: Tablet mode is set in the SETTINGS but when keyboard detached, the touch screen not working
Review the settings, restart ... does not work once keyboard detached.
Please help, thanks again
05-21-2018 10:32 PM