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Insignia Connected Blu-ray Disc Player (NS-BRDVD4) FAQ

[ Edited ]

 

1: How do I setup my player?

2: I am programming my universal remote, what code is needed?

3: How do I connect my player to the Internet?  

4: My player will not connect to the Internet.

5: The BD-Live feature continues to hang on my compatible Blu-ray discs.

6: I am experiencing issues with the streaming services (e.g., Netflix, CinemaNow). The connection i...

7: What does the firmware update do?

8: I am unable to download the firmware or software. (Firmware is also often referred to as software...

9: When is new firmware available?

10: I receive an internal error message when trying to update my firmware.

11: Where can I find basic specifications or information on my player?

12: Does 24p playback on my player work with standard DVDs?

13: My player stops playing half-way through an MKV file.

14: My audio keeps going in and out.

15: My picture flickers or becomes distorted when I use 1080p resolution over an HDMI connection wit...

16: I see snow when I attempt to fast-forward movies or change menus using an HDMI connection.

17: How do I adjust the resolution of my player?

18: How do I connect to Netflix?

19: My player is stuck on Netflix’s Instant Queue. I am unable to navigate Netflix but I am able to ...

20: I have setup parental controls on my player but I am still able to watch any movie from Netflix.

21: How do I connect to CinemaNow?

22: I have setup parental controls on my player but I am still able to watch any move from CinemaNow...

23: How do I connect to Pandora?

24: My player will not play any type of disc.

25: My player is not working at all.

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1: How do I setup my player?

    • Do you need help selecting the best connection?

o    To get the best digital audio and picture, use an HDMI connection.

o    Component is the 2nd best followed by A/V cables (RCA Cables, Composite Cables).

    • What type of cable are you using?

o    HDMI Cable

§  Connect an HDMI cable to the HDMI OUT jack on the back of your player and to the HDMI IN jack on the TV.

o    Component Video Cables are red, green and blue.  The audio cables are red and white.

§  Connect a component video cable to the COMPONENT VIDEO OUT jacks on the back of your player and to the COMPONENT IN jacks on the TV.

o    A/V Cables (RCA Cables, Composite Cables) have a yellow video connectors, and red and white audio connectors.

§  Connect A/V cables to the VIDEO OUT and AUDIO OUT L/R jacks on the back of your player and to the VIDEO IN and AUDIO IN L/R jacks on the TV.

    • To setup an Internet connection, please refer to Question 3 on page 2.

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Registered: ‎02-03-2009

2: I am programming my universal remote, what code is needed?

·         Every universal remote control uses a unique code for each device it can control. To find the unique code that works for your Insignia Blu-ray player, refer to the documentation included with your universal remote control.

o    Typically, this information is provided in a table of codes for each device. For example, under Blu-ray players, look for the Insignia brand for the code that controls the Insignia Blu-ray players.

·         Most universal remote controls have a limited amount of memory space to store information for all devices. Please check the universal remote documentation for compatibility before buying.

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3: How do I connect my player to the Internet?

    • Connect an Ethernet cable (CAT5 or better with RJ45 connectors) to the ETHERNET jack on the back of your player and to an Ethernet jack on your router.

    • To determine if the network connection is active:

1.     Press ▲ or ▼ to select Settings, then press ENTER. The Settings menu opens.

2.     Press ▲ or ▼ to select Network. The Network Preview screen opens. If the network connection is active, Link Up appears next to Link Status. If the network connection is not active, Link Down appears next to Link Status.

    • If the network connection is not active, try running a Network Test.

1.     Press ▲ or ▼ to select Settings, then press ENTER. The Settings menu opens.

2.     Press or to select Network, then press ENTER.

3.     Press , press or to select Network Test, then press ENTER. The Network Test will begin.

4.     The Network Test will run three tests.

a.     Local Network Test

o    If this test fails, you need to check your connection to your home network.

·         Make sure your network cable is securely attached to your router and your player.

·         Make sure your router is connected to your cable or DSL modem correctly.

b.    DNS Sever Test

o    If this test fails, there may be an issue with your Internet service provider.

·         Make sure your router is connected to your cable or DSL modem correctly.

·         Contact your Internet service provider for more help.

c.     Internet Connection Test

o    If this test fails, there may be an issue with your Internet service provider.

·         Make sure your router is connected to your cable or DSL modem correctly.

·         Contact your Internet service provider for more help.

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4: My player will not connect to the Internet.

    • Make sure your Ethernet cable is firmly inserted in your player and your router or network switch.

    • Make sure your router or network switch is turned On.

    • Your Ethernet cable may be bad, try another cable.

    • Try running a Network Test.

1.     Press ▲ or ▼ to select Settings, then press ENTER. The Settings menu opens.

2.     Press or to select Network, then press ENTER.

3.     Press , press or to select Network Test, then press ENTER. The Network Test will begin.

4.     The Network Test will run three tests.

a.     Local Network Test

§  If this test fails, you need to check your connection to your home network.

·         Make sure your network cable is securely attached to your router and your player.

·         Make sure your router is connected to your cable or DSL modem correctly.

b.    DNS Sever Test

§  If this test fails, there may be an issue with your Internet service provider.

·         Make sure your router is connected to your cable or DSL modem correctly.

·         Contact your Internet service provider for more help.

c.     Internet Connection Test

§  If this test fails, there may be an issue with your Internet service provider.

·         Make sure your router is connected to your cable or DSL modem correctly.

·         Contact your Internet service provider for more help.

    • Try setting up your wired connection manually. You will need the IP Address, Subnet Mask, Gateway, Primary DNS, and Secondary DNS information from your router before you begin this process.

1.     Press ▲ or ▼ to select Settings, then press ENTER. The Settings menu opens.

2.     Press ▲ or ▼ to select Network, then press ENTER. The Wired IP Settings screen opens.

3.     Press ▲ or ▼ to select IP Mode, then press ENTER.

4.     Press ▲ or ▼ to select Manual, then press ENTER. Now you can manually configure network setting such as IP address, subnet mask, and gateway settings.

5.     Press to go to the previous menu.

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5: The BD-Live feature continues to hang on my compatible Blu-ray discs.

[ Edited ]
    • Make sure BD-Live is setup correctly on your player.

o    To set the BD-Live Internet access level:

1.     Press ▲ or ▼ to select Settings, then press ENTER. The Settings menu opens.

2.     Press ▲ or ▼ to select BD-Live. The BD-Live menu opens.

3.     Press , press or to select BD-Live Internet Access, then press ENTER.

4.     Press ▲ or ▼ to select the access level you want, then press ENTER. You can select:

·         Limit Access – Allows Internet access with valid “BD-Live” network access approval.

·         Always Allow Access – Always allows BD-Live Internet access.

·         Prohibit Access – Never allows BD-Live Internet access.

5.     Press to go to the previous menu.

6.     Insert a USB memory stick into the USB port on the back of your player as your player has limited internal BD-Live storage space.

·         The USB memory stick must be USB 2.0, formatted FAT32, and at least 1GB.

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6: I am experiencing issues with the streaming services (e.g., Netflix, CinemaNow). The connection is slow, low quality, pixelated, etc.

·         In order for streaming services to provide an enjoyable experience a minimum bandwidth (Internet speed) is required. This bandwidth requirement varies between streaming services. Music streaming requires a smaller bandwidth, whereas HD movie streaming requires a larger bandwidth.

·         To check for available bandwidth it is recommended to use a computer and access one of the many Internet speed testing services. For example, www.speedtest.net.

o    If the result of the speed test is adequate for the streaming service recommendations, the issue may be related to something else, such as your Internet service provider servers.

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7: What does the firmware update do?

    • The firmware updates are to improve player performance and add features. For example, the Netflix application or similar applications can be added during a firmware update.

    • To find more information about what the firmware fixes, go to the Insignia player’s website: www.insigniaproducts.com/products/dvd-players-recorders/NS-BRDVD4.html. Click the Support/Downloads tab and you will find more information about the firmware update under the heading Drivers, Firmware and Software.

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8: I am unable to download the firmware or software. (Firmware is also often referred to as software.)

    • You are only able to download new firmware or software when a new version is available on the Internet.

    • There are three ways to update your player’s firmware: automatic upgrades over the Internet, using a disc or USB stick, or using your network connection.

1.     Upgrading the player with automatic upgrades over the Internet:

a.     If an update is available, a message will appear whenever the Settings menu is selected on the player.

b.    Press the red button to install the updates.

c.     Press ▲, ▼, ◄, or to highlight OK, then press ENTER. The updates will begin downloading and a status bar appears on the TV screen.

d.    Once the updates are complete, a message will appear indicating that the player will turn itself off and on.

2.     Upgrading the player with a disc or USB stick:

a.     Go to www.insigniaproducts.com/products/dvd-players-recorders/NS-BRDVD4.html. The Blu-ray player’s product page will open.

b.    Click the Support/Downloads tab and you will find the firmware file to download under the heading Drivers, Firmware and Software.

c.     To create an update disc:

1.     Download the firmware upgrade .iso file to your computer.

2.     Copy the .iso file directly to a data CD or DVD, then finalize the disc.

OR

Use commercial software, such as Nero, to burn the .iso file onto a disc.

OR

To create an update USB stick:

1.     Download the firmware upgrade .iso file directly to the root directory of a USB memory stick connected to your computer.

d.    Eject any discs that may be in the player and remove any USB sticks already inserted in the player.

e.     Turn the player off. If using an upgrade USB stick, insert the USB memory stick into the player’s USB slot.

f.     Turn the player back on. If you are using an upgrade disc, open the tray and insert the update disc.

g.    After a short period of time, a screen will appear. Press ▲, ▼, ◄, or to highlight OK, then press ENTER. The software update begins. During the software update, a timer counts down the approximate number of minutes and seconds remaining for the update.

h.     Once the update is complete is complete, a screen appears. If you used a CD for the update, eject the disc, and then throw it away. If you used an update USB memory stick, power down the player, and then erase any update .iso files placed on the root directory of the USB memory stick before using it again.

3.     Upgrading the player using your network connection.

a.     Press ▲ or ▼ to select Settings, then press ENTER. The Settings menu opens.

b.    Press ▲ or ▼ to select System, then press ENTER. The System menu opens.

c.     Press ▲ or ▼ to select Update Via Network, then press ENTER.

1.     If an update is available, follow the on-screen instructions.

2.     If an update is not available, a screen will appear saying, No Update Available. Press ENTER to close the message. The main menu will appear.

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9: When is new firmware available?

    • The most up-to-date firmware is available by using your player’s Internet connection to download or your computer and saving the file to a USB memory stick.

o    To download via your computer, visit www.insigniaproducts.com/products/dvd-players-recorders/NS-BRDVD4.html. Click the Support/Downloads tab and you will find the firmware file to download under the heading Drivers, Firmware and Software.

    • If your player is connected to the Internet, a message box will appear in the lower right corner of the main menu to notify you of firmware updates.