DVD and Blu-ray Players FAQs

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• For the NS-P10DVD refer to the manual or Insignia website http://insigniaproducts.com/products/dvd-players-recorders/NS-P10DVD.html

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• Various replacement parts are available for your portable DVD player.
• Please contact Insignia Product support at 1-877-467-4289 for assistance in finding replacement parts.

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• Make sure there is a disc in the player.
• Make sure the disc is loaded in the tray label side up.
• Make sure the DVD is not too scratched or dirty.
  • You can try to clean the DVD by spraying it with window cleaner and wiping with a soft cloth.
• If moisture has condensed in the player, turn off the player and leave the screen up in the open position and the DVD tray open.  Keep it in a dry area that is away from anything that may come in contact with the optical lens.
  • If the error message says, “No Disc” – the data type on the CD or DVD may not be compatible with the player.
  • If you are trying to play a burned DVD, it is possible that the burned disc is not compatible with the DVD player.
  • This DVD player does not play Blu-Ray DVDs.
  • Try playing another CD or DVD (not a recordable DVD or CD).
• If multiple discs do not work, return this portable DVD player to the store with your receipt.

• Is there an error message appearing on the screen?

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• 12 and 8 cm DVDs and Compact Disc, CD.
• The player can also play CDDA CDs, CD-R, CD-RW, 8cm CD, DVD-R, DVD-RW, DVD+R, DVD+RW, 8cm DVD-R, 8cm DVD-RW, DVD+R DL, DVD+RW DL, Dual Disc (CD/DVD).

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• Make sure the player is turned on.
• Make sure the batteries are installed correctly.

1. Open the battery compartment of the remote control.
2. Insert the battery, making sure that the + and – on the battery is aligned with the + and – symbols in the battery compartment.
3. Replace the battery compartment cover.

• Remove barriers between the remote control and the player.
• Point the remote control at the remote control sensor on the player.
• Operate in the range of 16 feet (5 meters) and 60°.)
• Replace the batteries with new ones.

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• Is the battery pack in the player?
  • Yes
  • The battery must be charged and correctly installed before using it. Refer to Question 6 on page 3 for instructions on how to install and charge the battery.
  • The battery pack should only be in temperatures between 41°F (5°C) and 95°F (35°C).
  • A newly purchased battery pack must be charged before use.
  • If the player does not turn on with a fully charged battery, return this portable DVD player to the store with your receipt.
    • No
    • The player can be used without the battery pack by using the AC adapter.

1. Connect the AC adapter into the DC IN jack on the left side of your player.
2. Connect the other end of the AC adapter into a 110 V power outlet.
3. Turn player on, press the power button on player.

NOTE: Always turn off your player before you disconnect the AC adapter, or you may damage your player.

• Try Connecting the AC adapter into a different 110 V power outlet.
• If the player still does not turn on, return this portable DVD player to the store with your receipt.

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• Make sure your cables are connected correctly to the jacks on your player and TV or receiver.
• Try another similar disc to determine if your CD or DVD is defective or not compatible.
• The audio cables you are using may be bad, try a new set.

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• Make sure that the cables are connected securely to the TV or receiver.
• Make sure that the volume of the headphone is NOT set to MIN when using headphones.
• Sound will not be heard from the player speakers when headphones are connected.
• Refer to the documentation that came with your TV or amplifier for more information about playing sound from an external device.

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• Press ►/ ‖ to pause the player then press the ►/ ‖ to restart disc playback.

OR

• Press ■ to enter pre-stop mode and then press ►/ ‖ to continue playback.

OR 

• Remove the disc, power cycle the player, re-insert the disc and play again.

OR

• Try another similar disc to determine if your CD or DVD is defective, not compatible, or authored incorrectly.

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• Make sure the player is not connected to a TV or any other video device.
• If you continue to experience issues with your player, please return it to the store with your receipt.