07-08-2018 09:29 AM
07-09-2018 10:17 AM - edited 07-09-2018 10:18 AM
Welcome to the Insignia Community! I’m sorry to hear that you’ve been having some issues with your 55” TV, and it may be detecting a sound component that may not be there. I’d be delighted to see what advice we can offer at this time.
Can you please share which model of TV you have? Please also indicate what components, if any, you have connected to your TV. Once I have those details I’d be able to do some digging into this for you further. Via your own troubleshooting it sounds like you may have already power cycled the unit. Have you completely unplugged the TV from power for a few minutes? Did that improve the issue, or mitigate it for a bit? I look forward to your reply to continue seeing how I may be able to assist you further.
07-12-2018 12:05 AM
07-13-2018 09:27 AM
Thank you for your message.
When you say you have a "cable cord" connected to the TV, Since the cable box is connected via HDMI, could you elaborate?
Additionally, have you ensured the speakers are turned on through the onscreen settings? If not, try this: on the Home menu, press up or down arrow to highlight Settings, then press OK. Highlight Audio, then press OK. Highlight TV speakers, then press OK. Press OK to add the check from the TV speakers enabled check box if not present.
You can also find audio troubleshooting steps in the User Guide, beginning on page 41.
07-13-2018 04:43 PM
07-15-2018 04:44 PM
I haven't had sound on my TV since my original post. I've had this problem since April and I bought the TV in February. At first it would be stuck to a day then go away on its own and I'd have sound for a few days. Then in June it started going out for weeks at a time. I haven't received any helpful information on how to fix the TV. Ive never had such a hard time with a TV before, it barely worked for the majority time I owned it. I'm really getting tired of playing games with this TV and company.
07-17-2018 11:52 AM
Can you please share which cable provider, and box you have? It’s very odd that you have the same device connected twice to the same TV. It’s possible you could be accidently looping the sound causing it to switch to that headphone option.
If you prefer you’re welcome to give us a call at (877) 467-4289 to receive troubleshooting assistance on this matter in the moment. If not we look forward to your reply!
07-18-2018 09:25 AM
Good Morning Tv3,
I took a peek into the connections available via your TV, and cable box. You should be able to connect only using the HDMI cable as it should be able to carry both the sound and picture from your cable box. Any additional cords shouldn’t be need. Have you tried to use only the HDMI cord?