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Moderator
Posts: 1,138
Registered: ‎02-03-2009

Troubleshooting: My device cannot connect to Wi-Fi

  • Check the Wi-Fi settings on your device to make sure that Wi-Fi is turned on.
  • Make sure that you selected the right network and entered the correct password.
  • Make sure that your router/modem is on and that you are within range of it.
  • Turn your device off, then back on.
  • Reset your router/modem.
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Moderator
Posts: 1,138
Registered: ‎02-03-2009

Troubleshooting: The Google Home app cannot find the device

  • Make sure that your device has power and is on.
  • Make sure that your network is working properly.
  • Make sure that your router/modem is on and that you are within range of it.
  • Make sure that the mobile phone has location setting enabled.