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Newbie
Posts: 2
Registered: ‎07-03-2018
Accepted Solution

NS-CSPGASP-B stuck in setup

Hi all,

I just recently purchased the NS-CSPGASP-B and when I try to set it up using the Google Home app on my Android phone, when I directly connect to its wifi network ("Insignia NS-CSPGASPxxxx), the application hangs on "Connecting to Insignia NS-CSPGASP..." and then eventually errors out with "Could not connect to your Insignia NS-CSPGASP, make sure your  Insignia NS-CSPGASP is nearby while it shows SET on its display. 

 

I tried to connect to it in my garage away from all my wireles devices and I tried resetting the device,neither did anything. In all those cases I am right next to the device. 

 

What else can I try? 

Newbie
Posts: 2
Registered: ‎07-03-2018

Re: NS-CSPGASP-B stuck in setup

I tried a different phone (I was trying with my Pixel 2XL running the P beta) and it worked....so I guess the P beta has issues with pairing....

Insignia Support
Posts: 311
Registered: ‎10-05-2017

Re: NS-CSPGASP-B stuck in setup

Greetings bakedpatato,

 

Thank you for choosing Insignia for your smart speaker purchase. I appreciate the time you’ve taken to post to our community regarding your issues pairing your speaker with your Pixel 2 XL. I’m sorry to hear you had such a hard time.

 

I’ve bubbled up your observations to our advanced support team. I’d be happy to share if they have any further insight into the pairing issues you noted.

 

Thanks,

 

Mariah

Insignia™ Support

Newbie
Posts: 4
Registered: ‎07-06-2018

Re: NS-CSPGASP-B stuck in setup

I can confirm that this is an issue. My Google Pixel 2XL gets stuck at the exact same place. My other phones seem to have no issue setting this up.
Insignia Support
Posts: 311
Registered: ‎10-05-2017

Re: NS-CSPGASP-B stuck in setup

Hello bakedpatato,

 

Our advanced support team was able to confirm that they were able to pair a Pixel 2XL without an issue to the Insignia Voice Speaker. They recommended to double check that your Pixel 2 XL has Bluetooth enabled, and then set the speaker into pairing mode, you can do this by pressing the – and + buttons at the same time for four seconds until the display shows BT. Go ahead select the Insignia Voice Speaker from the menu of enabled devices.

 

If you’re still having an issue pairing it to your Pixel 2 XL our support team recommended trying the following troubleshooting steps:

 ·         Shorten the distance between your speaker and your Bluetooth device

·         Turn your devices off, then on. Re-pair your speaker and your Bluetooth device.

·         Make sure that your speaker is not paired to another Bluetooth device

·         Make sure that your speaker and Bluetooth device are both in pairing mode.

·         Make sure that your Bluetooth device supports Bluetooth v4.0 and below.

·         Make sure that your Bluetooth device is not connected to any other device

·         Make sure that you have selected NS-CSPGASP or the device name you entered during Google Home App setup

 

Please let us know if you’re still having trouble getting it paired together with your Google Pixel 2 XL.

 

Thanks,

 

Mariah

Insignia™ Support

Newbie
Posts: 1
Registered: ‎07-08-2018

Re: NS-CSPGASP-B stuck in setup

I had the exact issue using my Pixel 2XL. I was able to connect it by stsrtex over  - - I reset the speaker through Google Home, unplugged the speaker, powered off my phone, plugged in the speaker, turned my phone back on, and added the device as instructed. Voila! This time it connected with no problem. 

Insignia Support
Posts: 311
Registered: ‎10-05-2017

Re: NS-CSPGASP-B stuck in setup

4Trosie,

 

Thanks for sharing that the troubleshooting we had posted worked for you too! I appreciate the time you’ve taken to let us know. Please don’t hesitate to post if you have any other questions, or concerns regarding your Insignia products. We’re always happy to see how we might be able to help.

 

Respectfully,

 

Mariah

Insignia™ Support

Newbie
Posts: 4
Registered: ‎07-06-2018

Re: NS-CSPGASP-B stuck in setup

I tried all the options above and I can confirm that this definitelly still doesn't work with the Pixel 2XL

Insignia Support
Posts: 311
Registered: ‎10-05-2017

Re: NS-CSPGASP-B stuck in setup

Hello Teflonsean,

 

Thank you so much for sharing that those sets noted above do not seem to be resolving the issue at hand. Do you have an alternative device you can use to set it up? At had noted above we were unable to confirm that the issue present due to a compatibility issue in our lab. Did you try the steps listed in 4Trosie’s post too? I look forward to your reply to continue assisting with this matter.

 

Sincerely,

 

Mariah

Insignia ™Support

Newbie
Posts: 4
Registered: ‎07-06-2018

Re: NS-CSPGASP-B stuck in setup

I do have an alternate device that will work for the setup. I just wanted to point out that both my Pixel 2XL and one of my neighbors Pixel 2XL device both fail when attempting to set up this device so i'm guessing there's something going on between the Pixel devices and the Insignia NS-CSPGASP-B. The Pixel phones are unable to complete the setup process and the error message is listed in the 1st post.