02-16-2016 11:30 AM
Thank you for responding!
Were you able to check all of the wiring from the source to the sound bar? Make sure you have good connections at all points. The subwoofer connects wirelessly so try to move it closer and see if that improves the quality. Since you at least get some sound to the sound bar it is not a pairing issue.
If you try these steps and you feel the sound bar is still not functioning as it should you can take the sound bar, subwoofer and receipt into Best Buy to the Geek Squad counter for warranty evaluation. This set has a 1 year manufacturer warranty.
03-16-2017 01:01 PM
02-17-2018 09:51 PM
03-24-2018 08:27 AM
03-26-2018 01:10 PM
Welcome to the Insignia Support Online Forum Community! I’m sorry to hear that upon getting another soundbar, and subwoofer neither are pairing correctly. I’d be happy to see how I can assist you further.
Can you please confirm that you’re only pairing one soundbar & subwoofer to one TV? Soundbars and their corresponding subwoofer aren’t able to be used in combination together. I’d be happy to offer a few specific troubleshooting steps for the models you do currently have.
Have you tried to power cycle your TV & Soundbar/Subwoofer? You can do that by unplugging everything a few minutes then plugging it all back together. I look forward to your reply to see how I can assist you further.