02-06-2012 12:21 AM
CONNECTED THE SOUNDBAR TO MY CHRISTMAS PRESENT A 32 " EMERSON. UPON CONNECTING I RECEIVED BUZZING, HUMMING AND LATINO MUSIC. AT THIS POINT I CHANGED CHANNELS THINKING I WAS TUNED TO A SPANISH STATION. I THOUGHT THE ROCKETFISH FEATURE WAS ON BUT REMEMBERED I DON'T HAVE ANY DEVICES WITH THAT FEATURE. AFTER CHANGING THE RCA CONNECTION WITH DIFFERENT CABLES I WAS STILL UNABLE TO CORRECT THE PROBLEM.. READ THAT THE POWER SUPPLY COULD BE CAUSING THIS PROBLEM, THE ONLY PROBLEM IS I BROUGHT THIS UNIT FROM A 3RD PARTY VENDER (EBAY).. HOW CAN I REPLACE THE POWER SUPPLY.. YOUR HELP IS NEEDED..
02-06-2012 07:04 AM
Hello BUFFY33604,
Welcome to Community@Insignia™!
This model was not affected by the power supply issue.
Unfortunately, warranty support is not available for products not purchased through an authorized reseller (e.g., Best Buy, Future Shop). I recommend contacting the eBay seller for return options.
Regards,
John
Insignia™ Support
Installation & Support By:
Geek Squad