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Newbie
Posts: 1
Registered: ‎05-06-2016

No Surround Sound from my Insignia IS-HC040917. Stereo only? :(

I've owned my home theater Amp since new. Lately I get no Surround Sound from my Insignia IS-HC040917. It plays in stereo only. I've tried two different sources. A SONY blue-ray via digital audio cable, and a SONY DVD player via fiber optic cable. Otherwise it is functioning. I've tried several different discs of known quality. help Thanks in advance, The DVD Guy 8-) Aim small, miss small.
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: No Surround Sound from my Insignia IS-HC040917. Stereo only? :(

Hello The_DVD_Guy,

Welcome to Community@ Insignia™!

On the front of the receiver or on the remote is a a test button. Pressing this button will play a tone through each of the speakers in turn. When you press this, do you get a tone out of all of the speakers or just a few? For testing purposes, swap one of the working speakers with a non working one and do the test again. Do the same speakers emit the tone?

 

On the front of the receiver is a button labeled "2/6 stereo." Pressing this button will change the stereo from 2 speakers to 6 speaker output. See if this may also fix your issue. 

Regards,
Ryan
Insignia™ Support

Highlighted
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: No Surround Sound from my Insignia IS-HC040917. Stereo only? :(

Hello The_DVD_Guy,

Welcome to Community@ Insignia™!

On the front of the receiver or on the remote is a a test button. Pressing this button will play a tone through each of the speakers in turn. When you press this, do you get a tone out of all of the speakers or just a few? For testing purposes, swap one of the working speakers with a non working one and do the test again. Do the same speakers emit the tone?

 

On the front of the receiver is a button labeled "2/6 stereo." Pressing this button will change the stereo from 2 speakers to 6 speaker output. See if this may also fix your issue. 

Regards,
Ryan
Insignia™ Support