01-15-2018 12:00 PM
Bought sound bar and TV for daughter's college apartment for Christmas. She returned to college yesterday 1/14/18 but soundbar not working. TV works fine (as "good" as TV speakers get). She followed instructions that came with soundbar. Initially got a noise from soundbar, but then tried with Hulu and Netflix and got nothing. Now gets nothing in any mode.
LG 43" Class 1080p Full HD Smart LED TV - 43LJ5500
Per website, it is too late to return soundbar (could not try it before she got to apartment with her cable hook-up). Can you give suggestions about how to connect to TV to make soundbar work?
01-17-2018 10:10 AM
Welcome to Community@Insignia!
Additional information would be helpful:
Given that you have contacted us on her behalf, it may be more efficient if your daughter were call us so that we can assist with troubleshooting in real time. She can reach Insignia Support at 877-467-4289.
Otherwise, I look forward to your reply.
01-17-2018 02:48 PM